Documentation and Training

What changes with Jamf?

After your first sign in to a macOS device with your SMU ID number, your account will become what is known as a 'local' account. What this means for you:

  • The password you used to sign in with will become your macOS password.
  • Your macOS password will not automatically update with SMU account password changes.
  • Updates to your macOS password will not impact your SMU account.
  • You will not be locked out of your macOS account if your SMU account is unavailable.
  • Keep your macOS password secure, private, and in a safe place just like your SMU password.
  • If you forget your macOS password, you will need to contact the OIT Help Desk for assistance.

 

Also, following your migration, the Cylance Protect and Cylance Optics antivirus software will be removed and replaced by Microsoft Defender for Endpoint.

How can I install software?

Applications from SMU can be installed via the Self Service application. This application replaces the former application installer known as Portal Manager.

  • Self Service can be launched by clicking the SMU logo on your macOS menu bar on the top-right corner of your screen.
  • You must sign into Self Service with your official SMU email address, then by providing your SMU credentials.
    • You can save your login so that Self Service will remember you.
    • Any application requests completed by OIT will be sent to Self Service for installation.
    • If you need assistance with Self Service, please contact the IT Help Desk.