The IT Help Desk provides support to the entire campus community. In addition to supporting current faculty, staff, and students, the IT Help Desk provides limited assistance to retirees, parents, and prospective students. The IT Help Desk staff are HDI certified and committed to providing exceptional service.
The IT Help Desk is available to answer questions regarding any of the services that IT provides and any of the software applications that we support. They are able to assist with network configurations, software troubleshooting and training, email support and configuration, and more. The IT Help Desk staff uses remote tools as well as a shared knowledge base to help provide resolutions to reported issues as quickly as possible. All requests for assistance are documented in the IT Help Desk software. If the IT Help Desk is unable to resolve the issue, the ticket will be routed to the appropriate IT technician for resolution. The IT Help Desk makes every effort to respond to each request the same day it is received.