Terms of Service

Cancellations

Cancellations are allowed up to one (1) business day before the event by contacting the IT Help Desk at 214-768-HELP (4357).

Connectivity and files

Internet service is not available in all venues. We recommended that media used for the event be accessed/delivered from a flash drive when possible. Presenters are responsible for loading, advancing, editing, or otherwise engaging with the presenter's content. The AV Event Support Team cannot and will not combine, operate, or advance presentations. Laptop computers are not provided as part of any package and must be requested in advance.

Dual Source Presentations

Please note that switching between video sources/presentations/images is not "seamless" and the projector may flash, display an on-screen message, display the computer's desktop, or otherwise stutter. If seamless video switching is desired or required, contact AV Event Support at media@smu.edu for a list of local AV contractors who can accommodate this need.

Microphones

The AV Event Support Team may substitute the type of microphone provided based on room conditions, acoustics, and/or inventory.

Please Note: Lavaliere microphones are not recommended for live events due to the challenges of providing enough volume without inducing feedback. Handheld and/or headset microphones are recommended in a live event setting due to their better performance and improved audio quality.

Service Limitations

  • AV Event Support normal business hours are 8 a.m. to 9 p.m., Monday through Friday. The staffing of events on Saturday and Sundays are subject to staff availability.
  • AV Event Support support is limited to the SMU campus, and to AV Event Support equipment only. The following areas of campus are not serviced by AV Event Support:
    • Sorority Park
  • AV Event Support does not lend out or rent AV equipment to third parties.
  • Additional software cannot be installed on SMU AV event laptops.
  • Laptops are reserved presentation only.
  • Video projection packages are limited to indoors only. Live camera images cannot be projected to screens (IMAG).

Service Restrictions

AV Event Support does not offer:

  • Video editing or post-production
  • The mixing of live bands
  • The creation or editing of PowerPoint or Keynote slideshows
  • Webcasting or live streaming
  • Pipe and drape (with the exception of inside the Hughes-Trigg building)
  • Lighting of any kind

Please contact AV Event Support at media@smu.edu with any questions regarding service limitations or restrictions.