Staff Services

No matter your department or type of work, OIT is here for you. The list below is just the beginning of the services and support we can provide. If you have any questions, please feel free to contact us.

SMU Email (

An SMU Email account is provided to all faculty. This account may be accessed via or through an email client on a computer, phone or other email enabled device. Employees are allocated 2 GB of storage on the mailbox server. Service Information

mySMU (

mySMU hosts all employee and student data for the University. Employees are automatically granted Employee Self Service which grants access to view personal information, paychecks and other information related to that individual only. Service Information

OneDrive & Office 365 (

OneDrive is a web based storage and file sharing service. Files can be accessed anywhere in the world via a web browser. The link will provide more information on the OneDrive service. Service Information

Mailing Lists (

Mailing Lists can be created for committees, departments and events using both SMU and external email addresses. There are a number of configuration options available for mailing lists. All of these options are easily managed via a web interface. Service Information

smu365 (

smu365 is a collaborative web based technology using Microsoft Sharepoint Online and is available faculty and staff. It is a powerful solution for committees, internal research and file collaboration with SMU colleagues. Service Information

Additional Services

There are a number of other IT services available for employees and students. These include networking (wired and wireless), web publishing, wikis, blogs, and more. For details on all of the services provided by OIT, click here.

Technical Support & Consulting

The IT Help Desk

The IT Support Services department offers support for all University computers, services and applications on Mac and PC platforms. The Help Desk is located in Fondren Library West. For current hours, please visit the IT Help Desk page. You can place your request for services or support by contacting the Help Desk via phone at 214-768-HELP (4357), via email at, or online at

Departmental Cell Phone Support

Departmental cell phones are ordered through OIT. Service is provided by either AT&T or Sprint/T-Mobile and billed to the departments.

Database Development and Support

Development, troubleshooting and support for Microsoft Access databases and FileMaker databases are available by request.

Equipment Support

Computers are ordered, installed, repaired and recycled by OIT. Printers on campus are managed by SMU Campus Services.

Statistical Consulting

IT provides assistance with statistical and research software through application support as well as assistance in research development and design.


Online training and documentation is available for the various IT services. In person training on web publishing, Microsoft Office, and other services is also scheduled each semester.