No matter your department or type of work, OIT is here for you. The list below is just the beginning of the services and support we can provide. If you have any questions, please feel free to contact us.
Resources for Staff Working at SMU
SMU email can be accessed via webmail.smu.edu. In addition, email clients such as Outlook, Outlook for Mac, Thunderbird, Apple Mail and others can be configured to retrieve mail from the SMU servers. Mail clients can also be configured on cellular phones and tablet devices.
Remote Desktop connections allow you to connect to your office computer from another computer. Once the connection is established, you have access to all of the applications and files on your computer in addition to your local computer resources, such as printing, clipboard, and accessing local drives.
Duo multi-factor authentication helps protect your SMU account and information.
my.SMU hosts all employee and student data for the University. Employees are automatically granted Employee Self Service which grants access to view personal information, paychecks and other information related to that individual only.
HR provides support, education, and services to the SMU community in Talent Acquisition and Management, Employee Health and Wellness, and more.
Resources for Communication and Collaboration
Mailing Lists can be created for committees, departments and events using both SMU and external email addresses. There are a number of configuration options available for mailing lists. All of these options are easily managed via a web interface.
smu365 is a collaborative web based technology using Microsoft Sharepoint Online and is available faculty and staff. It is a powerful solution for committees, internal research and file collaboration with SMU colleagues.
Additional Services
There are a number of other IT services available for employees and students. These include networking (wired and wireless), web publishing, wikis, blogs, and more. For details on all of the services provided by OIT.
Technical Support
On-Campus Technical Assistance and Support
If you have questions or are experiencing trouble with any of the University provided services, you can contact the IT Help Desk..
Support is provided through the following channels:
- IT Help Desk Support Hotline: 214-768-HELP (4357)
- IT Help Desk Support Email: help@smu.edu
- OIT Knowledge Base (KBit)
24/7 Technical Assistance and Support
If you have questions or are experiencing trouble with this service, you can contact Canvas support directly by clicking on the Help icon in Canvas.
Support is provided through the following channels:
- Canvas Guides
- Canvas Support Hotline: 1-844-629-6842
24/7 Technical Assistance and Support
If you have questions or are experiencing trouble with this service, you can contact Zoom support directly by clicking on Help Center in Zoom app menu.
Support is provided through the following channels:
- Zoom Support Website
- Zoom Support Hotline: 1-888-799-9666 ext 2
Database Development and Support
Development, troubleshooting and support for databases are available by request.
Equipment Support
Computers and printers are ordered, installed, repaired and recycled by IT.
IT Training
Online training and documentation is available for the various IT services. In-person training on Canvas, web publishing with Sitecore, and other services is also scheduled each semester. For the schedule and Training On-Demand, please visit IT Training for the SMU Community.