Student E-mail Configuration (Office 365)

The instructions for configuring your device to retrieve your SMU email vary slightly depending on the device and email client. However, the email settings are the same no matter which device you have.

General Configuration Information

IMAP and SMTP General Settings

If your email client does not support Exchange you can use these alternate settings to retrieve your email using IMAP and SMTP.  For both protocols, use your SMU email address and your SMU password.

Device Instructions

iPhone, iPads and other iOS Devices

1. From the main screen, click on Settings.
2. Click on Mail, Contacts, and Calendars.
3. Select the existing SMU account
4. Click Delete Account
5. Return to the Mail, Contacts and Calendars screen
6. Click on Add Account.
7. Then Select Microsoft Exchange
8. Then enter the following information:
   Domain: Leave blank.
   Email: Enter your SMU email address (username@smu.edu)
   Username: Your SMU e-mail address
   Password: SMU password.
9. Then click Next, you will be prompted for the email server address, enter: outlook.office365.com
10. After clicking Next, you can then select the information you would like to pull down from the server. (Mail, Contacts, Calendar)
    *This means the email, contacts, and calendar information that is on outlook.office365.com will be shown on your phone in the appropriate application.
11. After selecting your options, click Save.

iPhone Contact Names Disappeared?

If your contacts on your iPhone disappear after the migration, don’t panic!  They can easily be retrieved.

1. Click Settings
2. Click iCloud
3. Turn off the synchronization with Contacts.  Select “leave on my phone”
4. Turn on the synchronization with contacts.  Select “merge”

 Everything should be back to normal!

Android Devices

1. Click Settings
2. Go to Accounts and Sync
3. Select the existing SMU account and click Delete Account
4. Click Add Account
5. Select Corporate (MS Exchange)
6. Enter your E-mail address and Password
7. Click Next
8. It will automatically attempt to configure the phone, but will fail.  It will fill in several fields that need to be corrected
9. Domain\Username: Enter your SMU e-mail address.  (If those two fields are listed separately, the domain is left blank. The username is your SMU e-mail address)
10. Exchange Server: outlook.office365.com
11. Use Secure connection should be checked
12. Click Next
13. Click Finish

Mac Mail (Built-in E-mail Client in OS X)

Please follow these directions to have your e-mail configure properly.

1. Go to System Preferences, then Internet Accounts.
2. Select the Exchange option.
3. Enter the following information when prompted:
   1. Description: Your preferred name for this account on your computer.
   2. Username: Your SMU e-mail address
   3. Password: Your SMU password.
4. Click Continue, the setup will fail and request the server address: outlook.office365.com
5. Once completed, you can then open Mac Mail.

Active Sync (Windows Mobile Phones)

1. On the Main Applications screen, click on Active Sync.
2. Click menu
3. Select Add New Server Source.
4. Enter outlook.office365.com as the server name
5. If you are prompted to enter an SMU ID number, password, and domain, enter the following:
   Username: SMU e-mail address
   Password: SMU Password
   Domain: Leave blank.

Blackberry

If your Blackberry device support Exchange, follow these settings:

1. Click New Email Setup
2. Username should be your email address and then enter your SMU Password.
3. The setup will FAIL! That is expected.  There should then be an option to provide the settings manually.
4. Choose Outlook Exchange for the email type
5. Server: outlook.office365.com
6. Username: Your SMU e-mail address
7. Mailbox Name: email alias (first part of your email address)
8. Password: your email password

Notice for Gmail Users

You will no longer be able to use the POP settings within gmail to pull your SMU email into that account.  However, you can create a rule in your SMU Email account to forward all messages to gmail. The forwarding rules will only work once the account has been migrated to Office 365.

SMU Departmental Mailboxes for Office 365 Users

To access a departmental mailbox after your email has moved to Office 365, type the following address into your address bar:

https://webmail.smu.edu/owa/EMAIL

(Replace EMAIL with the departmental account's e-mail address.)

You will be taken to a login page where you can log in with your SMU ID number and password.