OIT Technology News:
August 2026 Edition

OIT Technology News
From Student Worker to IT Help Desk Manager

As we gear up for the start of a new academic year, we’re pleased to announce the recent promotion of Jonathan Bull to IT Help Desk Manager. His experience, institutional knowledge, and passion for serving the SMU community make him a natural fit to lead the IT Help Desk team into the future.
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Faculty Technology Workshops Start TODAY

The five-day back-to-school bootcamp starts TODAY, and runs through August 18, and is open to all SMU instructors. Seats are still available in over a dozen sessions covering topics from Canvas essentials to policy changes to tips for student engagement and more.

For a complete list of the sessions available, please visit
smu.edu/ftw2026
OIT Pilots New IT Specialist Certification Exams

OIT is expanding its certification offerings with a new Information Technology (IT) Specialist certification to members of the SMU community interested in building or demonstrating foundational technology skills.
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Resolving Outlook Issues with Delegates and Shared Mailboxes

Let's look at some tips and suggestions for delegate senders and shared mailbox users who access the same mailbox from multiple Outlook clients.
Wi-Fi 6 Arrives to Campus, Taos Upgrades On the Way

The improved Wi-Fi 6 protocol has been enabled on wireless access points across campus, and major Wi-Fi upgrades are coming soon to our Taos campus.
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OIT Performs Data Center Upgrades in Record Time

OIT’s annual University Data Center maintenance was completed in record time, thanks to improved resiliency and redundancy and process improvements, resulting in a smoother, faster upgrade than in previous years.
Appspace Modernizes the Signage Channel Experience

Appspace is rolling out a new, modernized Signage Channel experience that introduces a more unified way to create, manage, and publish digital signage. Here is what to expect.
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Canvas Plus: August 2026 Edition

As the fall semester approaches, August brings two new student-facing features in Canvas, along with everything you need to know about our Fall Faculty Technology Workshops, including another round of our highly successful AI Learning Lab!
Quick Tip: Webinars in Microsoft Teams

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