Please Note:
Accounts with more than six months of inactivity will have their Zoom access withdrawn. After that time, any active SMU user can obtain a Zoom account by signing in through SMU's Zoom portal using the Sign In button above. Video Conferencing and Web Conferencing Service
Sign In
Please Note:
To help enhance application and data security, Duo Multi-Factor Authentication (MFA) is required to access this service.
Zoom, a cloud-based video conferencing service, is now available to use on campus. This eLearning tool provides easy-to-use, high-definition video/audio conferencing to faculty and students on almost any device.
Gettting Started
Getting Started with Zoom
- Click the Login button above.
- At the welcome screen, click the “CONTINUE” button to log in using Single Sign-On. If you are currently logged into another system using Single Sign-On, you will be automatically logged in and directed to Zoom.
- If you are not logged in to a system using Single Sign-On, login with your SMU ID and your SMU Password. You will then be directed to Zoom.
First Time Using Zoom?
If you have not installed or used Zoom before, try joining this test meeting to install the Zoom client and test your speakers and microphone.
Joining a Zoom Meeting Not Affiliated with SMU?
If you are joining a meeting as someone not affiliated with the University, download the Zoom client here for your convenience. You may also use Zoom through your web browser.
Schedule Zoom Practice
If you would like to practice leading a Zoom session with students, we can help with that!
Fill out the Zoom Practice Request form, and one of our technology students will be in touch! The students can join your session and provide help as needed as you try out different aspects of Zoom, such as sharing your screen.
First Time Using Zoom?
If you have not installed or used Zoom before, try joining this test meeting to install the Zoom client and test your speakers and microphone. For the webinars listed below, you may be prompted to enter your name before joining the webinar.
Documentation and Training
Zoom Documentation
Zoom hosts extensive documentation on using it's service on the Zoom support page. You will find some common support issues below. For a complete list of Zoom support issues and documentation, please visit the Zoom support site. Also, the OIT Knowledge Base for Zoom and the IT Help Desk are available for support.
Troubleshooting Zoom
- Zoom Cloud Service Status
- Where Do I Download the Latest Version?
- How Do I Join A Meeting?
- How Do I Start or Join a Scheduled Meeting as the Host?
- How Do I Find My Local Recording?
- How Do I Set Up Registration for Meetings? What is the URL?
- My Video/Camera Isn't Working
- How Do I Join My Computer Audio?
Zoom Training
Zoom hosts regular public onboarding sessions. The Zoom support team uses a Zoom Video Webinar to host the training. As an attendee, your video and audio will be disabled – you cannot see other attendees – but you can submit questions through the live Q&A panel.
Zoom Meetings User Onboarding
This Zoom-hosted 90-minute user onboarding session with live Q&A will review many of the Zoom features, including Zoom Meetings and using the Zoom Client software. They will discuss scheduling and hosting your events with an emphasis on best practices.
To find the latest dates and times, please visit the Weekly Zoom Training Webinars page.
Zoom Video Webinar User Onboarding
This 75-minute user onboarding session with live Q&A will review Zoom features applicable to Zoom Video Webinar. We will discuss scheduling, hosting your events, including differences with the Zoom Meeting, plus guides to best practices.
To find dates and times, please visit the Weekly Zoom Training Webinars page.
Zoom Webinar Licensing
Our campus license does not include Zoom Webinar. Webinar licenses can be purchased by a department for an annual fee based on the number of attendees expected. The license is associated with a specific user account. So a department may need multiple licenses if they will have multiple coordinators.
To request a license, email help@smu.edu with the following information: user ID number who will be the webinar host, org number for charges, and the type of license you need.
| Seats; | Annual Cost |
|---|---|
| Webinar 500 |
$1,400 |
| Webinar 1,000 |
$3,400 |
| Webinar 3,000 |
$9,900 |
| Webinar 5,000 |
$24,900 |
| Webinar 10,000 |
$64,900 |