Video Conferencing and Web Conferencing Service

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Please note:  To help enhance application and data security, Duo Multi-Factor Authentication (MFA) is required to access this service.


Zoom, a cloud-based video conferencing service, is now available to use on campus. This eLearning tool provides easy-to-use, high-definition video/audio conferencing to faculty and students on almost any device.

Getting started with Zoom

  1. Click the Login button above.
  2. At the welcome screen, click the “CONTINUE” button to log in using Single Sign-On. If you are currently logged into another system using Single Sign-On, you will be automatically logged in and directed to Zoom.
  3. If you are not logged in to a system using Single Sign-On, login with your SMU ID and your SMU Password. You will then be directed to Zoom.

    Box Login SSO with SMU ID

First Time Using Zoom?

If you have not installed or used Zoom before, try joining this test meeting to install the Zoom client and test your speakers and microphone.

Joining a Zoom Meeting Not Affiliated with SMU?

If you are joining a meeting as someone not affiliated with the University, download the Zoom client here for your convenience. You may also use Zoom through your web browser.

Zoom Requirements

System Requirements

  • Internet connection
  • Speakers & microphone—built-in or USB plug-in or wireless Bluetooth
  • Webcam or HD webcam—built-in or USB blug-in
  • Or, an HD cam or HD camcorder with video capture card

Supporting Operating Systems

  • Mac OS X with Mac OS 10.7 or later
  • Windows 10, 8.1, 8, 7
  • Linux

Supported Tablets & Mobile Devices

  • iOS and Android devices
  • Surface Pro 2 & 3

Supported browsers

  • Windows: IE 11+,  Edge 12+, Firefox 27+,  Chrome 30+
  • Mac: Safari 7+, Firefox 27+,  Chrome 30+
  • Linux: Firefox 27+,  Chrome 30+

Bandwidth requirements:

The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.

Recommended bandwidth for meetings and webinar panelists:

  • For 1:1 video calling:
    • 600kbps (up/down) for high quality video
    • 1.2 Mbps (up/down) for 720p HD video
    • Receiving 1080p HD video requires 1.8 Mbps (up/down)
    • Sending 1080p HD video requires 1.8 Mbps (up/down)
  • For group video calling:
    • 800kbps/1.0Mbps (up/down) for high quality video
    • For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
    • Receiving 1080p HD video requires 2.5mbps (up/down)
    • Sending 1080p HD video requires 3.0 Mbps (up/down)
  • For screen sharing only (no video thumbnail): 50-75kbps
  • For screen sharing with  video thumbnail: 50-150kbps
  • For audio VoiP: 60-80kbps
  • For Zoom Phone: 60-100kbps

Recommended bandwidth for webinar attendees:

  • For 1:1 video calling: 600kbps (down) for high quality video and 1.2 Mbps (down) for HD video
  • For screen sharing only (no video thumbnail): 50-75kbps (down)
  • For screen sharing with  video thumbnail: 50-150kbps (down)
  • For audio VoiP: 60-80kbps (down)

Working with Zoom Tutorial Video

Documentation and Training

Zoom Documentation

Zoom hosts extensive documentation on using it's service on the Zoom support page. You will find some common support issues below. For a complete list of Zoom support issues and documentation, please visit the Zoom support site.

Using Zoom

Troubleshooting Zoom

Zoom Training

Zoom hosts regular public onboarding sessions. The Zoom support team uses a Zoom Video Webinar to host the training. As an attendee, your video and audio will be disabled – you cannot see other attendees – but you can submit questions through the live Q&A panel.

Zoom Meetings User Onboarding

This Zoom-hosted 90-minute user onboarding session with live Q&A will review many of the Zoom features, including Zoom Meetings and using the Zoom Client software. They will discuss scheduling and hosting your events with an emphasis on best practices.

To find the latest dates and times, please visit the Weekly Zoom Training Webinars page.

Zoom Video Webinar User Onboarding

This 75-minute user onboarding session with live Q&A will review Zoom features applicable to Zoom Video Webinar. We will discuss scheduling, hosting your events, including differences with the Zoom Meeting, plus guides to best practices.

To find dates and times, please visit the Weekly Zoom Training Webinars page.

Zoom Webinar Licensing

Our campus license does not include Zoom Webinar.  Webinar licenses can be purchased by a department for an annual fee based on the number of attendees expected.  The license is associated with a specific user account.  So a department may need multiple licenses if they will have multiple coordinators. 

To request a license, email help@smu.edu with the following information:  user ID number who will be the webinar host, org number for charges, and the type of license you need.

  Annual Cost
 Webinar 100
 Webinar 500
 Webinar 1,000
 Webinar 3,000
 Webinar 5,000
 Webinar 10,000


About Zoom

Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-defined conference room solution into one easy-to-use platform. Our solution offers the best video, audio, and wireless screen-sharing experience across Windows, Mac, Linux, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems. Founded in 2011, Zoom's mission is to make video and web conferencing frictionless.

All campus affiliates have access to a Zoom Pro account by simply logging into Zoom with their SMU ID and SMU password.  To begin using the tool, sign in by clicking the login button at smu.edu/zoom. Then download the Zoom application.


  • Cloud Video Conferencing
  • Online Meetings for up to 300 Participants
  • Telephone Dial-in
  • Mobile Collaboration
  • Encryption & Security 

Learn more about Zoom's features by visiting Zoom's Features page.


Zoom Pro web video conferencing is provided at no cost to SMU affiliates. Webinar licenses can be purchased by individual SMU departments if needed.