Getting started with Zoom
- Click the Login button above.
- At the welcome screen, click the “CONTINUE” button to log in using Single Sign-On. If you are currently logged into another system using Single Sign-On, you will be automatically logged in and directed to Zoom.
- If you are not logged in to a system using Single Sign-On, login with your SMU ID and your SMU Password. You will then be directed to Zoom.
First Time Using Zoom?
If you have not installed or used Zoom before, try joining this test meeting to install the Zoom client and test your speakers and microphone.
Joining a Zoom Meeting Not Affiliated with SMU?
If you are joining a meeting as someone not affiliated with the University, download the Zoom client here for your convenience. You may also use Zoom through your web browser.
- Internet connection
- Speakers & microphone—built-in or USB plug-in or wireless Bluetooth
- Webcam or HD webcam—built-in or USB blug-in
- Or, an HD cam or HD camcorder with video capture card
Supporting Operating Systems
- Mac OS X with Mac OS 10.7 or later
- Windows 10, 8.1, 8, 7
Supported Tablets & Mobile Devices
- iOS and Android devices
- Surface Pro 2 & 3
- Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
- Mac: Safari 7+, Firefox 27+, Chrome 30+
- Linux: Firefox 27+, Chrome 30+
The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.
Recommended bandwidth for meetings and webinar panelists:
- For 1:1 video calling:
- 600kbps (up/down) for high quality video
- 1.2 Mbps (up/down) for 720p HD video
- Receiving 1080p HD video requires 1.8 Mbps (up/down)
- Sending 1080p HD video requires 1.8 Mbps (up/down)
- For group video calling:
- 800kbps/1.0Mbps (up/down) for high quality video
- For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
- Receiving 1080p HD video requires 2.5mbps (up/down)
- Sending 1080p HD video requires 3.0 Mbps (up/down)
- For screen sharing only (no video thumbnail): 50-75kbps
- For screen sharing with video thumbnail: 50-150kbps
- For audio VoiP: 60-80kbps
- For Zoom Phone: 60-100kbps
Recommended bandwidth for webinar attendees:
- For 1:1 video calling: 600kbps (down) for high quality video and 1.2 Mbps (down) for HD video
- For screen sharing only (no video thumbnail): 50-75kbps (down)
- For screen sharing with video thumbnail: 50-150kbps (down)
- For audio VoiP: 60-80kbps (down)
Working with Zoom Tutorial Video
Documentation and Training
Zoom hosts extensive documentation on using it's service on the Zoom support page. You will find some common support issues below. For a complete list of Zoom support issues and documentation, please visit the Zoom support site.
Zoom hosts regular public onboarding sessions. The Zoom support team uses a Zoom Video Webinar to host the training. As an attendee, your video and audio will be disabled – you cannot see other attendees – but you can submit questions through the live Q&A panel.
Zoom Meetings User Onboarding
This Zoom-hosted 90-minute user onboarding session with live Q&A will review many of the Zoom features, including Zoom Meetings and using the Zoom Client software. They will discuss scheduling and hosting your events with an emphasis on best practices.
To find the latest dates and times, please visit the Weekly Zoom Training Webinars page.
Zoom Video Webinar User Onboarding
This 75-minute user onboarding session with live Q&A will review Zoom features applicable to Zoom Video Webinar. We will discuss scheduling, hosting your events, including differences with the Zoom Meeting, plus guides to best practices.
To find dates and times, please visit the Weekly Zoom Training Webinars page.
Zoom Webinar Licensing
Our campus license does not include Zoom Webinar. Webinar licenses can be purchased by a department for an annual fee based on the number of attendees expected. The license is associated with a specific user account. So a department may need multiple licenses if they will have multiple coordinators.
To request a license, email email@example.com with the following information: user ID number who will be the webinar host, org number for charges, and the type of license you need.
| Webinar 100
| Webinar 500
| Webinar 1,000
| Webinar 3,000
| Webinar 5,000
| Webinar 10,000
Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-defined conference room solution into one easy-to-use platform. Our solution offers the best video, audio, and wireless screen-sharing experience across Windows, Mac, Linux, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems. Founded in 2011, Zoom's mission is to make video and web conferencing frictionless.
All campus affiliates have access to a Zoom Pro account by simply logging into Zoom with their SMU ID and SMU password. To begin using the tool, sign in by clicking the login button at smu.edu/zoom. Then download the Zoom application.
- Cloud Video Conferencing
- Online Meetings for up to 300 Participants
- Webinars for up to 100 participants (by request only, as licenses must be "checked out")
- Telephone Dial-in
- Mobile Collaboration
- Encryption & Security
Learn more about Zoom's features by visiting Zoom's Features page.
Zoom Pro web video conferencing is provided at no cost to SMU affiliates. Webinar licenses can be "checked out" by request to the IT Help Desk, or purchased by individual SMU departments.