Office of Information Technology

Information for Parents and Families of SMU Students

Parent/Authorized Person Accounts at SMU. 

Parents or other Authorized Persons may have different types of accounts associated with SMU and making payments:

  1. my.SMU Account – can view student information including grades, class schedules, account summaries, financial aid, etc. (cannot make payments with this account).
  2. SMUpay  Account – can view bills and make payments through the third party payment system SMUpay.
  3. TuitionPay Acccount – This type of account is only used to process Predefined Payment Plans and Refunds that you have signed up for with SallieMae TuitionPay. 

For more information please visit the Accounts and Access Management service page.

Please Note:  Parents or Authorized Persons are not able to make changes to student's accounts such as purchase or change Campus Essentials for students or Waive Insurance for a student. These need to be handled by the student themselves.

Passwords

Passwords for my.SMU accounts expire every 180 days.  If you are experiencing trouble with your password you can go to our password tool at smu.edu/password and try changing your password.  It is also recommended that you enroll in the password tool to setup security questions for your account.  In the event that you forget your password or your account gets locked out you can answer the security questions and reset your password online.

IT Help

Additional assistance for account passwords can be obtained by calling the IT Help Desk at 214-768-HELP (4357).  For security reasons, we cannot send password information via email.

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