Office of Information Technology

Desktop Computing

 

Computer Standards

The latest computer standards and details of the standard load can be found at the Technology Fund site below:

 Please note: In 2007, the SMU Board of Trustees voted to mandate that all SMU divisions require encryption on all Laptops maintained by the University. Any laptops will automatically be encrypted as part of the installation process.

Computer Orders

All SMU managed computers must be ordered through OIT. OIT maintains a limited inventory of the standard PC desktops and monitors. If a department wishes to order a laptop, Macintosh or non- standard configuration, those orders must be placed through OIT. Once the computer is received, OIT will configure the machine with the standard software load.

To order a computer, displays, accessories or to view the current standards,visit the purchasing website.

All computers must meet the following specifications:

  • Windows computers must be Business Class models with Microsoft Windows 7 Professional or Enterprise installed.  No home editions of Windows will be supported.
  • Windows Laptop computers must contain a TPM Chip (Trusted Platform Module) which is used for encryption
  • Windows computers will have a minimum of 8 GB memory
  • All Macintosh computers currently for sale from Apple, meet SMU specifications


Inventory and Software Management

About LANDesk

LANDeskLANDesk is a client management applications that provides OIT the ability to manage thousands of SMU computers. Each computer is installed with the LANDesk agent. This agent provides the following functionality:

  • Electronic inventory of hardware and software
  • Patch Management reporting and remediation
  • Software delivery
  • Remote Control Access initiated by the customer

Electronic Inventory

The LANDesk agent sends inventory information to the server on a regular basis. The data collected is simply all software and hardware information pertaining to the computer. It does not capture any personal data or any information contained in documents or non program files. This electronic inventory is used to allocate technology funding for the care and maintenance of machines.

Patch Management

All Windows computers should be configured to receive critical updates through the Windows Server Update Services (WSUS) server. WSUS monitors and reports any machines that are missing updates or have issues installing updates. However, WSUS only covers security updates for Microsoft applications. LANDesk provides additional patch management for other applications such as Adobe.

Software Delivery

Software applications can be packaged for electronic delivery to computers through LANDesk. Once a license is ordered, the software package can be sent over the network to the machine for immediate installation.

Remote Control Access

LANDesk offers remote control support functionality. This allows a customer to initiate or approve shared control of a computer with a support technician. Support personnel can not connect to the machine without the customer's approval. The remote control session allows both the customer and the technician to interact and share control of the mouse, keyboard and screen to resolve incidents and provide training.

LANDesk Installation

The LANDesk agent is installed on all computers through the standard load and through domain policies. However, if a machine needs the agent and it is not on the domain, contact the IT Help Desk for assistance.

Computer Repair and Disposal

Computer Repair

OIT provides full repair service for all SMU owned HP, Dell, and Apple computers. To request a repair, please contact the OIT Help Desk.

Computer Disposal

OIT recycles SMU owned computers and monitors. All hard drives are completely erased prior to packaging the equipment for disposal. The recycling program includes all computers, monitors, keyboards, printers etc. To dispose of SMU equipment, please contact the OIT Help Desk.

For recycling of personal equipment, you may deliver the equipment directly to HOBI’s Dallas Facility located at 7610 Ambassador Row, Dallas, TX 75247. There is no charge as long as there are less than 10 units and you have an SMU ID.


Personal Computer Purchasing

Through the various contracts maintained by OIT, students and employees are eligible to receive discounts on hardware, software and cellular service.  Please click on the appropriate link below for the appropriate discounts.

Student Technology Purchases

Employee Personal Technology Purchases

Apple Discounts (Student and Personal Purchases)

Public Computer Labs

A number of computer labs are available throughout campus for SMU use. Each lab offers a variety of software and services. For more information, please visit the Computer Labs service page.