Enterprise Client Backup

Powered by CrashPlan from Code42

CrashPlan is a software application installed on an employee's primary University-owned computer that performs a complete backup of user profile or home directory. After the initial backup is concluded, the application will back up any changes automatically in the background. If one ever needed to recover data, they can use the backup client to find and download the file or directory.

Getting Started

The software package is currently available on the Ivanti software portal on University-owned Faculty and Staff primary computers. Individuals can install the client at their convenience by launching Ivanti's Portal Manager and clicking the Install button next to the CrashPlan icon.

In addition, with any new computer installation, CrashPlan is installed, and your files are restored from your previous SMU computer to the new one automatically during the setup process.

If you deleted a file from your computer but wish to restore that file, you can do so from your backup files.

  1. Launch the Code42 CrashPlan agent
  2. Click on Get Files.
  3. Navigate to the files and folders you wish to restore. Check the files' boxes you want to restore
  4. Click Get Files. The files will be download to your local computer.

You can recover a file backed up to CrashPlan from another computer. This is helpful if your office computer is not accessible remotely.

  1. Click the Sign In button above.
  2. Enter your SMU ID as the username and click Sign In.
  3. Enter your SMU ID and Password and approve the DUO authentication.
  4. In the CrashPlan search box, enter your email alias or SMU# for your computer.
  5. Select one of the devices that CrashPlan finds. There may be multiple backup under that one name.
  6. Click Restore on the one that has the latest backup activity.
  7. Expand the folders to find the file that you wish to download.
  8. Click the box next to the file.
  9. Select Restore Target.
  10. Select zip file (for browser download).
  11. Click Restore.
  12. The restoration will then process and prompt you to download in the bottom-left corner of CrashPlan. Click the link to download.

Documentation and Training


The CrashPlan agent requires your SMU ID and password to launch the initial backup. It also requires that same ID and password to access the backup file stored on the server. The backup itself is completely encrypted. During the backup process, all data is fully encrypted and secured in transit from your computer to the server storage in our data center. Therefore, you are the only one with access to the data.

CrashPlan is configured to back up the entire user profile on the computer. Those will be included if you store your files in the default locations (My Documents, Desktop, etc.). CrashPlan backs up only inactive or saved files, protecting certain data types such as database files from potential corruption.

If you typically store files in nonstandard locations, such as the root directory, you will need to move those folders to the default location for them to be included in the CrashPlan backup. Certain file types are exempted from the backup process, including software installers (MSI, WIM, ISO, or DMG files) and virtual machines. If you need to back up files located on a virtual machine, don't hesitate to get in touch with the IT Help Desk for assistance.