All devices that are compatible with wired networking, contain MAC addresses. The MAC address is used to identify the device on the network.

 In order for any device to be connected to the wired network, it will need to be registered with OIT. An example of registration: Your PC or MAC is connected to the wired network, when Internet Explorer is opened, you are required to enter your ID and Password to register the device. Since gaming and TiVo devices do not have an internet browser to reach the registration page, these devices must be pre-registered to pass through the registration page.

Locate the MAC Address

  1. Turn on the Xbox with no game disc in the tray.
  2. From the Xbox Dashboard, Choose Xbox Live. You should receive the error message, "Could not connect to Xbox Live. Do you want to troubleshoot your network connection?"
  3. From the Connect Status Screen, Select Settings.
  4. The 12 digit number at the bottom-right corner of the Network Settings screen is the MAC address of your Xbox Console. Do not change your Xbox console's MAC address.

Create a New Connection

  1. In order to create a new network connection turn on the XBOX with no game disc in the disc tray.
  2. From the XBOX Dashboard choose Settings > Network Settings. In this section you will be able to select certain settings for your device. This needs to be done before a connection attempt is made.
  3. First select the IP Address settings: The IP Address, Subnet Mask, and DNS Servers need to be set to obtain automatically.
  4. Then select PPPoE settings.
  5. Set PPPoE configuration to Off.
  6. Return back to the Network Settings screen, and then select Connect.
  7. The XBOX will attempt to create a connection. During this time the XBOX will obtain an IP Address, DNS Server Addresses and the networks MTU setting. These settings will be obtained automatically. Once your XBOX has connected, you can use XBOX Live. If you receive an error message, please reference the Error Message / Troubleshooting Section