FAQs

If you want to have your content show on other digital signs around campus, you will need to contact the "owners" of those digital signs and request they add your content. We recommend adding your content to a shared folder in the Common Library and contacting the sign owners with where to find it. The benefit of that method is you can also set the expiration date, which will automatically remove the content from the screens once it expires, so the admins do not need to worry about setting an expiration or manually removing the content on their end.

Some public players that might be available:

Building	Location	Info	Specifications	Contact
Annette Caldwell Simmons Hall	Lobby, 2nd floor	There are multiple signs throughout the building.	1920x1080 pixels at 72ppi. JPEG or PNG format at a Medium-High setting.	Rose Chavez rachavez@smu.edu
Bob Smith Health Center	Lobby areas	There are multiple signs throughout the building.	1920x1080 pixels at 72ppi. JPEG format at a Medium-High setting. Artwork can have the same specifications as above or can be short MP4 movie (1080p).	sa-marketing@smu.edu
Dedman Center for Lifetime Sports	Lobby area	Displayed for visitors.	1920x1080 pixels at 72ppi. JPEG format at a Medium-High setting. Artwork can have the same specifications as above or can be short MP4 movie (1080p).	sa-marketing@smu.edu
Fondren Library	Main Library	The main library signs are managed by the SMU Libraries.	1920x1080 pixels at 72ppi. JPEG format at a Medium-High setting. Artwork can have the same specifications as above or can be short MP4 movie (1080p).	smulibraries@smu.edu
Fondren Library	IT Help Desk	There is one sign in the lobby of Fondren Library West that is managed by Office of Information Technology	3840x1080 pixels at 72ppi. JPEG format at a Medium-High setting in sRGB color space. MP4 video is allowed. Video must be at 1080p (if using Adobe Media Encoder, Vimeo HD 1080p 29.97 setting) with accompanying 1920x1080 slide.	FYI Any content shared on the Library's digital signage is automatically shared on this sign.
Harold Clark Simmons Hall	Lobby, 2nd floor, 3rd floor	There are multiple signs throughout the building.	1920x1080 pixels at 72ppi. JPEG or PNG format at a Medium-High setting.	Rose Chavez rachavez@smu.edu
Hughes-Trigg Student Center	Hegi Family Career Development Center, Suite 200	There is one sign in the waiting area.	1920x1080 pixels at 72ppi. JPEG format at a Medium-High setting. Artwork can have the same specifications as above or can be short MP4 movie (1080p).	sa-marketing@smu.edu
Perkins Administration Building	Vice President for Student Affairs Office	The one digital sign in the waiting area for the Vice President for Student Affairs.	1920x1080 pixels at 72ppi. JPEG format at a Medium-High setting. Artwork can have the same specifications as above or can be short MP4 movie (1080p).	sa-marketing@smu.edu
Residential Commons	Lobbies	There is a sign in each of the Residential Commons.	1920x1080 pixels at 72ppi. JPEG format at a Medium-High setting. Artwork can have the same specifications as above or can be short MP4 movie (1080p).	sa-marketing@smu.edu

To be granted access the Appspace digital signage system, your supervisor will need to request access on your behalf via a Help Ticket.

Yes. To do so:

1. From your Dashboard, click on the Devices tab. 
2. Click the checkbox next to the Players you wish to sync with the same content. 
3. From the button menu, select Assign Application.
4. In the Reassign new application for your players window, select the application that you wish to reassign to your Players.

Within minutes, the players will sync with the content from the new Application.

Yes, you can link Media Zones from one layout to a layout in another sign application. To do so, please follow the instructions found on Appspace's Media Zone Linking page.

Videos, like images, will loop when placed on a layout. For example, if you have a video that is 45 seconds long and the layout is set to display for 30 seconds, when Appspace returns to that layout, the last 14 seconds of the video will play, then the first 15 seconds.

How to compensate for this behavior in video playback.

If it is the only video in the playlist then you can add the following action to that media zone to have the video completely playback and then start from the beginning on the next rotation.

1. Launch the Visual Editor for your layout with the video.
2. Click the Properties button in the PROPERTIES section.
3. Click the ACTIONS tab.
4. Click New Action.
5. Under the New Action. Add the following:
   1. When: Media Complete
   2. Select: Application
   3. Do: NextLayout
6. Click OK.
7. Click the APPEARANCE tab.
8. Click the Apply button. The Properties window will close.
9. Click Save in the Visual Editor Window

Once the action is added, when the layout loads the video will start from the beginning. For best results, adjust the layout's Play Duration to be longer than the length of the video.