Unified Messaging
SMU's Campus Voicemail Service

Unified Messaging

Unified Messaging (UM) is the campus voicemail service that automatically transcribes voicemail messages and sends the audio file, along with the voice-to-text transcription, directly to your SMU email inbox!  UM is available for SMU Faculty, Staff, and departmental email accounts in conjunction with personal or departmental campus telephone extensions.

Features available include:

  • Transcriptions of the message and the audio file delivered to your SMU email
  • Ability to enable out of office greetings or alternate greetings through webmail.smu.edu
  • Missed call notifications
  • Ability to call into the voicemail system to access messages as well as the contents of your email or calendar

Who Qualifies for Unified Messaging?

  • Faculty or staff who are assigned a personal phone extension will have voice mail sent to their personal email inbox.
  • Faculty, staff and student employees may also have access to voicemail for a departmental telephone extension in conjunction with a departmental email account.
  • *Please note: Student employees must have access to a departmental email account to access unified messaging for a campus phone extension.

Frequently Asked Questions

When you delete a message, either on your phone or in your e-mail, it is moved to the Deleted folder in your e-mail, where it is no longer accessible from your phone. Simply locate the message with the audio file in your deleted items folder in your email mailbox.

Yes, options can be managed easily via webmail.

  1. Sign in to Webmail.
  2. Click the Options drop-down and select General.
  3. Expand Voice Mail and select Voice mail preview.
  4. To turn off/on text preview in messages you receive:
    Uncheck/check Include preview text with voice messages I receive.
  5. To turn off/on text preview in messages you send:
    Uncheck/check Include preview text with voice messages I send through Outlook Voice Access.
  6. Click the Save button.

Yes, options can be managed easily via webmail.

  1. Sign in to Webmail.
  2. Click the Options drop-down and select General.
  3. Expand Voice Mail and select Notifications.
  4. To turn off notifications of missed calls:
    • Uncheck Send an e-mail message to my Inbox when I miss a phone call.
  5. Click the Save button.

Dial into the voicemail system. After entering your PIN, when prompted say "personal options" and then press 4.  This will be a permanent change to the touchtone interface.

Shared extensions will be attached to a departmental or shared email account. Voice messages will be delivered to that departmental account.

There are a few methods you can use to update your voice mail message.

Via Microsoft Outlook:

  1. Click File and select Manage Voice Mail.
  2. Click "Call me to play or record the selected greeting" and enter your phone number.
  3. You will receive a call which will allow you to record your greeting.

Via Webmail:

  1. Sign in to Webmail
  2. Authenticate with Duo Security, if needed.
  3. Click the Settings gear and choose Options.
  4. Under General, choose Greetings in the Voicemail section.
  5. From here, click "Call me to play or record the selected greeting" and enter your phone number.
  6. You will receive a call which will allow you to record your greeting.

Via Phone:

  1. You can also change your greeting by calling 214-768-8673.
  2. Enter your 5-digit extension and your PIN.
  3. At the voice prompt, say "personal options."
  4. Press 2.
  5. Record your new greeting.
  6. The prompts will walk you through these steps when you dial the number.

Yes. Press the voicemail key on your Audiocodes IP phone, indicated by an envelope icon which will be illuminated red if you have voice mail.

Touch the Call softkey. Listen to your messages played back to you and then press:

  • 1 to listen,
  • 7 to delete, or
  • 9 to mark as unread

From a non-SMU phone, dial phone number 214-768-8673, and enter your 5-digit extension and PIN when prompted.

If you are checking voice mail for a shared/departmental mailbox, be sure to enter the unique extension and PIN for that mailbox. If youare a departmental account editor and wish to change the PIN, sign in to Webmail, click on your name in the upper right corner for the “Open Other Mailbox” dialog, and enter the departmental account display name.