Get Started with Voicemail

About your PIN

When the voicemail box is first configured, an email will be sent with a temporary PIN number.   You can reset the PIN number by calling into the voicemail system and following the prompts or by logging in to Webmail--click Options--click View all Options--click Phone.  The Pin number is used whenever you call into the voicemail system to access your messages.

Phone Commands when Listening to your Voice Messages

The Voice (or Speech) Interface is the default interface after recording your personalized greeting. To change to the touchtone interface: press 0 0 (while in the Main Menu of the voice interface). To make the touchtone interface your default, say "Personal Options" and press 4.

Voice mail messages are played, with "from" and "date" indicated.

  Voice Commands Touchtone Commands

Main Menu

"Voice Mail" 1 - Voice Mail
"Personal Contacts" 4 - Find a Contact
"Directory" 5 - Compose a Voice Message
"Personal Options" 6 - Personal Options
"Repeat" 0 - Repeat Menu

While Listening to a Voicemail Message

Voice Commands Touchtone Commands
(rewinds a few seconds)
1 - Rewind
(rewinds a few seconds)
(goes back to beginning)
1 1 - Repeat
(goes back to beginning)
(press any key to continue)
2 - Pause
(press any key to continue)
"Fast Forward" 3 - Fast Forward
"End" 3 3 - Skip to End
"Slow Down" 4- Slower
"Faster" 6 - Faster

While or After Listening to a Voicemail Message

Voice Commands Touchtone Commands
"Next" # - Next Message
"Delete Message" 7 - Delete
"Restore Message" * 7 - Restore
"Reply" 8 - Reply (c)
"Flag for Follow-Up" 4 4 - Flag for Follow-up
"Mark as New" 9 - Mark as unread
"Play Header"  
"Envelope Information"  5 - Envelope Information
"More Options" 0 0 - More Options
"Main Menu"
* (star) - Exit to Main Menu
"Find by Name"  
  0 - Repeat this menu
  After Message Played Only:
  1 - Replay message
"Previous" 1 1 - Previous Message
"Call the Sender" 2 - Call this contact
"Forward Message" 6 - Forward Message 


date/time/from/length of message
Send a reply message to another SMU voicemail box.
Forwards the current message to the mailbox of another SMU Extension or a .wav file to the email address of the person you identify.

Personal Contacts/Find a Contact/Directory

You will need to set up your contacts in OWA before using "Find a Contact" or Directory

Voice Commands Touchtone Commands
Say "Personal Contacts" or "Directory"
  • Say the contact's first name and last name
  • Say location (office, cell, home, if you have listed these numbers)
Press 4 to Find a Contact
  • Spell the last name and first name of the person you are looking for. (Press the number associated with each letter just once.)
To search the Directory:
  • Press 0 0, then spell the last name and first name
  • Press # # to spell the email alias
  • Press 0 to key in the 10-digit phone number

Personal Options

Voice Commands Touchtone Commands

1 - Turn On/Off Telephone Out of Office Status
  2 - Record Greetings

1 - Record Personal Greeting


2 - Record Out of Office Greeting

  3 - Record Your Name (Voice Signature)
  * - Cancel
  0 - Repeat this menu
  3 - Change PIN
  4 - Use the Touchtone or Voice Interface
  5 - Set Local Time Zone
  6 - Use 12- or 24-Hour Time Format
  * - Return to Main Menu
  0 - Repeat This Menu


Legacy Webmail Access

Access your mailbox Go to and login with your SMU ID and password
Listen to voicemail To open a message, click on the subject. To play a voice message, click on the attachment or player bar.
Deleted Messages Voice mail messages can only be deleted by phone or though webmail. Deleting a voice mail message in your email inbox does not remove it from the voice mail inbox. When voice mail messages are deleted through webmail, they are placed in a Deleted Items folder.
Missed Call Notification Callers who hang up before leaving a message are identified in an email message sent by the system as a missed call notification. A number may display as unknown if it is blocked by the caller. Call Forwarding Rules and incoming Fax numbers will appear as missed call notifications. Missed call notifications can fill up your mail box and they can only be deleted through webmail. You can disable this feature.