Software Installation Services

The IT Help Desk assists with the installation of SAS, Windows 10, GMETRIX and other applications pertinent to course instruction on personal, non-SMU computers.  Customers may utilize our help guides to perform the installation tasks themselves or schedule an appointment with our team.

Please Note:
 Students, including Mac users, can access SAS, GMetrix, and the Microsoft Office Suite on a Windows virtual environment at without installing the softwares on their local machine. Due to license restrictions, only a limited number of users can user Apporto at once. If you are unable to use Apporto, you may also use SAS and the Microsoft Office applications via

Getting Started

Schedule an appointment

  1. Click the Schedule an appointment button above to schedule at time for your software install.
  2. Follow the steps detailed in the appointment confirmation email
  3. Drop off your laptop at the IT Help Desk at your appointment time (located in Fondren Library West)
  4. Pick up your computer once the installation is complete

Install from Home

Customers are able to install software on their own by accessing installers on our software share. For the best experience, connect via ethernet before beginning an installation.

For SAS installation information on a Windows machine, please see the SAS service page and follow the instructions. *SAS will not run on a Mac. You may use SAS within a virtual environment at or download our pre-built virtual machine which includes SAS.

For instructions on how to install other available software and virtual machines, please see the Self Service Guides section.

Introductory Video

Self Service Installation Guides

Please Note:
 Always install software while the machine is plugged into a power supply. Wireless connections will slow down install times, use an ethernet connection if possible. Off campus installations require VPN, to install visit

SAS Installation Guide

For SAS installation instructions and information, please refer to the SAS service page here 

Virtual Machine Installation Guide

OIT has several already setup virtual machines. In order to utilize our virtual machines, you will need to download an application called VirtualBox and the folder for the virtual machine you would like to use. Your machine must have an Intel Processor and at least 60GBs of space available for the virtual machine to work. If you would rather OIT install the virtual machine for you, please feel free to schedule an appointment at

For step by step instructions, please visit

Frequently Asked Questions

Please visit for instructions.

Yes, please reference the Virtual Machine Installation Guide above for instructions. For additional questions, please contact the IT Help Desk. Note: A stable internet connection is required to perform installations, along with valid SMU credentials.

No, unfortunately the only virtualization supported by the new Apple Silicon processor chips is Parallels.

No, we only provide assistance with Windows virtualization using VirtualBox. If you need to use Boot Camp or Parallels, you will need to find self-service guides online to complete this process.