Software Installation Services

The IT Help Desk assists with the installation of SAS, Windows 10, GMETRIX and other applications pertinent to course instruction on personal, non-SMU machines.  Customers may utilize our help guides to perform the installation tasks themselves or schedule an appointment with our team.

Please Note:
 Students, including Mac users, can access SAS, GMetrix, and the Microsoft Office Suite on a Windows virtual environment at without installing the softwares on their local machine. Due to license restrictions, only a limited number of users can user Apporto at once. If you are unable to use Apporto, you may also use SAS and the Microsoft Office applications via

Getting Started

Schedule an appointment

  1. Click the Schedule an appointment button above to schedule at time for your software install.
  2. Follow the steps detailed in the appointment confirmation email
  3. Drop off your laptop at the IT Help Desk at your appointment time (located in Fondren Library West)
  4. Pick up your computer once the installation is complete

Install from Home

Customers are able to install software on their own by accessing installers on our software share. For the best experience, connect via ethernet before beginning an installation.

For SAS installation information on a Windows machine, please see the SAS service page and follow the instructions. *SAS will not run on a Mac. You may use SAS within a virtual environment at or download our pre-built virtual machine which includes SAS.

For instructions on how to install other available software and virtual machines, please see the Self Service Guides section.

SAS Installation Guide

For SAS installation instructions and information, please refer to the SAS service page here 

Virtual Machine Installation Guide

OIT has several already setup virtual machines. In order to utilize our virtual machines, you will need to download an application called VirtualBox and the folder for the virtual machine you would like to use. Your machine must have at least 60GBs of space available for the machine to run smoothly. If you would rather OIT install the virtual machine for you, please feel free to schedule an appointment at

For step by step instructions, click here.

Frequently Asked Questions

How can I get a copy of Windows under the University agreement?

  1. Visit
  2. Click the Sign in button
  3. Enter your SMU email address (
  4. You will automatically be redirected to the SMU Azure Active Directory login page
  5. Enter your SMU ID and password and click Login
  6. Select either Yes or No when Stay signed in? prompt appears
  7. Enter your phone number
  8. Choose Text me or Call me
  9. Enter the verification code you receive from Microsoft
  10. Click Verify code
  11. Agree to the Microsoft subscription agreement, Azure Dev Tools for Teaching agreement, and privacy statement.
  12. Select Software on the left hand menu
  13. Scroll down and locate Windows 10 (consumer editions), version 2004 – DVD
  14. Select View Key
  15. Store your Windows 10 product key in a secure place, in case you need it in the future. You will need to provide this license key after scheduling an appointment with the IT Help Desk.

Am I able to install software on my own?

Yes, for instructions send an email request to An internet connection is required to perform installations along with SMU credentials.