Students enjoying the lovely late afternoon in the quad in front of Dallas Hall at SMU.

Support and Training

Technical support and on-site assistance for the SMU community.

There are several teams dedicated to providing technical support and on site assistance for the SMU community. If you need assistance from any of our teams, don't hesitate to contact the IT Help Desk! They will be sure to connect you to the right resource in OIT. We look forward to serving you.

IT Help Desk Hours


Contact the IT Help Desk

Providing IT support to the entire SMU campus community.

 Phone: 214-768-HELP
or
214-768-4357
 Email: help@smu.edu
 Submit a Ticket Online: smu.edu/help
 Live Chat: smu.edu/itchat
 Classroom Emergency Support: 8-8888 from any campus phone or
214-768-8888

Find the IT Help Desk

The IT Help Desk is located within the Fondren Library West lobby, adjacent to the Collaborative Commons and Starbucks Café.

Map of the location of the IT Help Desk within Fondren Library.