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Telepony

Telepony

Frequently Asked Questions

How do I apply for the job of student caller?

Just fill out our online application and submit it.

What job qualifications must I have?

You must currently be enrolled at SMU as either an undergraduate or a graduate student. You must demonstrate strong oral and written communication skills, insightful knowledge of SMU, an ability to accept direction and a strong desire to achieve goals.

What is the next step after I submit my job application?

After you submit your job application, our call center manager will contact you within 24 hours to schedule an interview. If hired, you will receive a job offer letter after the interview, with start date and training days.

Where is the call center located?

The call center is in Room 308 on the third floor of McFarlin Auditorium. The call center is only a seven-minute walk from the farthest Residential Commons and a two-minute walk from Umphrey Lee Center.

What are the call center hours?

During the fall and spring semesters, the call center hours of operation are Sunday 1 to 4 p.m. and 4 to 8 p.m. and Monday through Thursday 6 to 9 p.m.

If hired, what paperwork do I need for payroll?

If hired, you will receive employment paperwork from the program center manager. You will need to fill out the papers and provide as identification a state-issued driver’s license AND a social security card or a passport. (Human Resources requires two forms of identification for all employees.)

How often will I get paid?

Every other Friday. The pay periods will be specified in your job offer letter.

How many days/hours per week do I have to work?

As a student caller, you are required to work three shifts or a minimum of nine hours each week. You pick the shifts or days you can work. The program center manager sets the schedule for the semester.

Whom may I contact if I have additional questions about Tele Pony or student caller positions?

Email Evan Hernandez, program center manager.

“I really enjoy the conversations I have with our alumni. Some of them love sharing their memories of SMU and genuinely enjoy talking to me about it.”
— Jennifer Nelson ’17

Benefits of one of the highest-paying student jobs on campus

  • Earn great pay, which starts at $9 per hour and goes up to $9.75 per hour.
  • Get up to $400 in tuition assistance per semester.
  • Network with alumni in various fields nationwide.
  • Improve communication and leadership skills.
  • Balance academics and work with a flexible schedule.