SMU HR Resources

Employee Assistance Program

1-877-704-5696

The Employee Assistance Program (EAP) is designed to provide confidential counseling and referral services for all full-time and part-time faculty/staff members and their eligible dependents. This program is administered through Magellan Health Services.

SMU pays the full cost of providing the EAP and no employee contributions are required for this program.

Benefits Available

The EAP offers counseling and referrals for help with situations including work stress, family issues, legal issues, financial problems, alcohol or drug dependency or abuse, and mental health issues. All faculty and staff, as well as their dependents, are eligible for up to three (3) face-to-face counseling visits per year through the EAP – at no cost. If further counseling is needed, an outside resource will be recommended by Magellan based on the issues involved and the ability to pay. The cost of additional visits are covered under your medical plan.

Using the EAP

To use the EAP, call 1-877-704-5696 (toll free) to obtain access to:

  • Free telephone assistance provided by a licensed professional counselor
  • Consultation and assessment with a licensed professional counselor who may refer you to another source for services and/or treatment.

Online Resources

 Visit www.magellanhealth.com/member for information on many topics including:

  • Family issues
  • Work-Life balance
  • Stress
  • Health and wellness
  • Relationship issues
  • Grief and loss
  • Depression and anxiety
  • Alcohol or drug concerns