Where is my new SMU ID number (UserID)?
Once you have been granted access by a student then you will receive an email containing your SMU ID number, or UserID. You will need this UserID each time you logon to my.SMU. If you have misplaced that email, the student will have a record of your ID Number and can give you that information.
What is included in a student’s education records?
Please check the Education Records page on the FERPA website.
I don’t have a PIN Number, how do I receive one?
The student who authorized your access can provide your PIN Number.
What should I do if I cannot authenticate my account?
Check to ensure you have the correct ID number, PIN number, and the student’s birthday. The student can generate a new PIN Number by resetting your account.
What should I do if I have forgotten my password of if I have locked my account?
Upon account authentication, you should have enrolled in the Password Reset tool. To reset or change your password, or unlock your account, access the tool here: https://pwreset.smu.edu/
If you cannot resolve account issues, ask the student to reset your account.
What should I do if if my student is not able to reset my account?
If you have an account for any other reason (employee, student, more than one student has granted you access), then you must contact the ITS Help Desk (214-768-4357) to resolve account issues.
Suppose I am able to login with my account, but it doesn’t work correctly?
Contact SMU Enrollment Services at 214-768-3417 or 800-323-0672, or emailing email@example.com.
Can I update my email or other contact information via this account?
You will need to submit contact information changes via the following website:
If I do not have an email address, how do I get access?
As noted above, areas granted to you by a student can be accessed via my.SMU or in-person. A student may input their own email address as your email. You will not be able to view any of the email notifications, but you will be on record as having access to the areas granted by the student. The areas of access above lists contact information for gaining access outside of the system.
If you still have questions, please forward them to Enrollment Services at firstname.lastname@example.org or call 214-768-3417 or 800-323-0672