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Employee Assistance Program (EAP)

health and wellness

Employee Assistance Program (EAP)

Administered by Magellan Health Service

(877) 704-5696

Magellan Health Services Website

The Employee Assistance Program (EAP) is designed to provide confidential counseling and referral services for
all full-time and part-time benefit-eligible faculty/staff and their eligible dependents.


What is the Employee Assistance Program (EAP)?

The EAP is a confidential program designed to help you with your personal or workplace issues. The services offered under SMU’s employee assistance program are provided by Magellan Health Services to help you find an early resolution for your concerns.

Resources included in the EAP:

  • Stress Reduction   Assessment of stress, burnout and mental health issues
  • Financial Consultation  Help with money management for most financial concerns
  • Crisis Counseling  Immediate intervention including suicide and violence prevention
  • Short-term Counseling  Problem solving for all types of issues
  • Career Assessment  Interest testing and career exploration services
  • Child Care Resources  Research and referral for all types of child care needs
  • Elder/Adult Care Resources  Research and referral to meet the needs of elders and other adults
  • Work-life Resources  Research and referral to convenience services to help with balancing work and personal life

Challenges the EAP can help with include:

  • Managing Stress
  • Controlling depression and anxiety
  • Relationship issues
  • Balancing work and life
  • Quitting tobacco, alcohol or drug use
  • Caring for children or aging parents
  • Exploring career development options
  • Dealing with conflict
  • Working through grief and loss issues

What happens when I call the EAP?

Accessing the EAP is easy. Call the EAP at 1-877-704-5696. A licensed counselor will be available to speak to you
24 hours a day, 7 days a week. The EAP counselor will gather some information, evaluate your needs, and suggest
a possible plan of action. All you have to do is make the first call.



EAP information and services can be accessed online at Magellan Health Services Websitewhich includes online counseling.


What happens next?

The next step will depend on your unique situation. If you are calling about an emotional or family issue, the
EAP counselor will offer a consultation, face-to-face meeting or phone counseling. This will give you a private
opportunity to talk about your concerns in depth. If face-to-face counseling is agreed upon, this meeting will take
place at a convenient location near you.


What if additional counseling needed?

The EAP provides short-term counseling, useful for helping you resolve many types of personal problems.
In some cases, more in-depth counseling, support groups, self-help programs, or other resources are available.
The EAP counselor will help you find the right resources to address your specific problem and will refer you to
helpful services beyond the EAP.


Who is eligible to use EAP counseling and services?

All benefit-eligible SMU faculty and staff and their eligible dependents.


What does the EAP cost?

  • Up to three (3) counseling sessions per issue are provided at no cost to the employee.
  • If an in-network counselor is selected, the SMU employee health plan can be used to cover co-pays.

What is provided?

The program provides short-term counseling, consultation and referral services for SMU employees and eligible dependents.