Speaker Spotlights
Our upcoming speakers for the SMU Cox Executive Leadership Speaker Series are featured below. Read more, and join us for these great upcoming fireside chats!
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Speaker Details
Stefanie Tsen WardChief Integrated Retail and Customer Officer
Neiman Marcus
Newly promoted in June 2024, Stefanie Tsen Ward serves as Chief Integrated Retail and Customer Officer at Neiman Marcus (NM). In this role, Stefanie is responsible for activating the extraordinary across the brand's 36 stores, online, and remote selling, to bring the brand vision and experience to life. She accelerates the company's integrated retail strategy, enabling 3,500+ selling associates to offer the unparalleled customer service the brand is known for across all platforms.Before stepping into her current role in June, Stefanie was promoted to Chief Integrated Retail Officer in July 2023, the first position of its kind at the luxury retailer. This position unified the brand’s Digital, Store, and Remote Selling teams to reflect Neiman’s unique customer-centric approach. Her leadership unlocked new ways to drive customer lifetime value and deepen customer relationships through a collective experience across the integrated model. Stefanie’s success in this position gave way to her most recent promotion, with expanded responsibility and greater impact as Chief Integrated Retail and Customer Officer.
She has meaningfully innovated the customer experience throughout her tenure at Neiman Marcus, which began in 2018 following successful omni-channel leadership positions including Louis Vuitton and Sephora. Her demonstrated ability to consistently achieve top and bottom-line results will continue to accelerate NMG's growth strategy to Revolutionize Luxury Experiences.
Stefanie is a graduate of Columbia University (B.A) and Harvard University (M.B.A). She lives in Dallas with her husband, children, and boxer dog.