CAPE ID FAQ
CAPE ID is a single sign on solution that allows CAPE students to use the same username (CAPE ID) and password across CAPE systems.
The general process of receiving a CAPE ID involves setting up a student account with SMU CAPE, verifying your email and setting a password, and then receiving an email containing your CAPE ID. You can then use this CAPE ID to log in to your student portal and CAPE Canvas account. If you forgot your CAPE ID, you can use our CAPE ID Recovery Tool to request an email containing your CAPE ID.
If your account was created prior to December 1, 2021, you will need to transition your old account to use CAPE ID. Contact SMU CAPE at smuthink@smu.edu or 214-768-2273 to do so.
If you created an account after December 1, 2021, check your inbox for an email from comanage_noreply@smu.edu containing a link to verify your email and set a password. Once you have followed the directions in that first email, you will receive a separate email containing your CAPE ID. If you do not receive the email with instructions to set your password or if the link does not work, reach out to smuthink@smu.edu and request that the COmanage reset link be resent to you.
If you forgot your CAPE ID, you can use our CAPE ID Recovery Tool to request an email containing your CAPE ID.
If you still cannot find your CAPE ID, email smuthink@smu.edu and we can provide it or troubleshoot if necessary.
Once you set up your account, you will receive a message from comanage_noreply@smu.edu to verify your email and set a password. Once you have followed those instructions, you will receive a separate email containing your CAPE ID. Be sure to check your email’s spam folder if you do not receive either email.
Check your email’s inbox and spam folder for a message from comanage_noreply@smu.edu containing a link to verify your email and set a password. If you still do not see this email, please reach out to smuthink@smu.edu and request that the COmanage reset link be resent to you.
Under the ‘I have a CAPE ID’ section, click ‘Forgot Password’ or go directly to the Password Reset tool. Enter either the email address associated with your account or your CAPE ID and an email will be sent to you containing a link to reset your password.
Contact our office at smuthink@smu.edu to transition your account. Let us know the name and email associated with your account.
Please check your email’s inbox and spam folder for a message from comanage_noreply@smu.edu.
Reach out to smuthink@smu.edu and request that the COmanage reset link be resent to you.
Under the ‘I am a new user’ section, enter your email address and follow the instructions to set up your account. Once you have entered all account information, you will receive a message from comanage_noreply@smu.edu to verify your email address and set a password. After you have set a password, you will receive another email containing your CAPE ID. Reach out to smuthink@smu.edu with any issues.
Your CAPE ID and password can also be used to access Canvas. If your course utilizes Canvas, you can visit this link to log in: https://www.smu.edu/CAPE/Help-Center/Canvas. Click on the ‘Log in with CAPE ID’ button.
SMU CAPE has a separate Canvas log in page than what is used by the main SMU campus. Be sure you are attempting to log in using SMU CAPE’s Canvas log in portal here: https://www.smu.edu/CAPE/Help-Center/Canvas
Reach out to smuthink@smu.edu and provide sufficient detail about your issue and a CAPE staff member will troubleshoot and reach out to you.