Canvas for CAPE Courses

Getting Started 

Once you are enrolled in a course that uses Canvas, you will receive a notification from our student management system.

Log in with an SMU NetID

When you created your account with SMU CAPE, a NetID was created and e-mailed to you. Click the "Log in with NetID" button above to login to Canvas.

If you need help finding your SMU NetID, please contact SMU CAPE and we will assist. You can send an e-mail to smuthink@smu.edu or call 214-768-2273.

Log in with your existing Canvas Account

If you have not transitioned your account to an SMU NetID, you can still access your courses using your existing Canvas login. Click the "Log in with Existing Account" button above to login to Canvas.

It is recommended that you transition your account as soon as possible. For instructions on how to transition your existing account to a SMU NetID, please visit our SMU NetID information page to get started.

 

NOTE: If your instructor has not published their course you may not see any courses available, courses are usually published shortly before or on the first day of class. 

If you experience any issues logging in or accessing your online courses, please contact SMU CAPE. You can send an email to smuthink@smu.edu or call us at 214-768-2273.

Student Support

 

How Do I Access 24/7 Help @ SMU


SMU has contracted Instructure, the company behind Canvas, to provide 24/7/365 Tier1 support for all SMU students, in fully online, hybrid, and residential student communities.


Students can access this 24/7/365 support through the help menu in the lower left corner of the SMU Canvas interface (global navigation).  This Canvas support allows for uninterrupted tech support for all students when the on campus Help Desk is closed.

picture of the help icon found in teh global navigation

 

There are two choices for reaching 24/7/365 support, phone or chat.

(The chat option will provide you with the option to have your completed chat session emailed to you in digest form for future reference.)

Getting Help with Canvas 

 

Documentation and Training

Canvas Guides for Students:

Video Tutorials

Canvas Guides for Instructors:

1:1 Training for Instructors

 

Click the button below to schedule a 1:1 Canvas training session.

 

Also available:

Online Training and Tutorials for Instructors

How Do I Access 24/7 Help @ SMU

SMU has contracted Instructure, the company behind Canvas, to provide 24/7/365 Tier1 support for all SMU faculty, staff, and students for use by fully online, hybrid, and residential student communities.

picture of the help icon found in teh global navigation

Instructors can access this 24/7/365 support through the help menu in the lower left corner of the SMU Canvas interface.  This Canvas support allows for uninterrupted tech support for all, when the on campus Help Desk is closed.

There are two choices for reaching 24/7/365 support, phone or chat. (The chat option will provide you with the option to have your completed chat session emailed to you in digest form for future reference.)