Tom Tan

Bio

Tom Fangyun Tan is an associate professor at the Information Technology and Operations Management Department (ITOM) at the Southern Methodist University (SMU) Cox School of Business. His research interests include empirical operations management in service sectors. In particular, he researches on the impact of technology on service operations, and labor productivity in service operations. He teaches an MBA-core class on management decision making and a graduate-level elective on business forecasting. He graduated from the Wharton School of University of Pennsylvania with a PhD in operations and information management and an MA in statistics. He obtained his Bachelor of Science degree from Columbia University as an operations research major with two minors in applied math and economics. Tom enjoys singing, doing Pilates, learning foreign languages, and using them during his travels in his spare time.

Teaching