Living On Campus

Residents must register their bicycles with the SMU Police Department. Residents may use outside bike racks to secure their bicycles. Residents may not keep bicycles, mopeds, scooters, or motorcycles inside or around the entrance areas of SMU-owned housing. The only exception is for nonmotorized bicycles over Winter Break when the room is unoccupied.

SMU custodians are responsible for cleaning common spaces and bathrooms in residential communities. They clean common areas Monday through Friday on a scheduled basis and suite-style baths weekly on a rotating schedule. On weekends, custodians also provide limited cleanup of community bathrooms and respond to obvious needs. Custodians are not responsible for cleaning resident rooms or apartments.

SMU does not permit deliveries directly to a resident’s room. When ordering food or other delivery services, residents should give their phone number to the vendor. Delivery personnel may call from the courtesy phone outside the community upon arrival. Residents must pick up the delivery at the building entrance. Most packages are delivered to residents’ campus mailboxes in the Hughes-Trigg Student Center.

Each resident receives a key to his or her room or apartment upon check-in. Report misplaced or lost keys immediately at an Area Service Desk or to RLSH staff.

When a student loses their room key, maintenance staff changes the lock the next working day, and the cost of the lock change is posted to the student’s account. If you’re locked out of your room between 8 p.m. and 8 a.m., contact the Resident Assistant (RA) on call for a lock-out service.

In the event of a lock-out between 8 a.m. and 8 p.m., a loan key is available at the Area Service Desk for 30 minutes without charge. If the student does not return the key within 24 hours, the original key will be assumed lost, the lock will be changed, and the cost will be charged to the student account.

Residents may submit requests for maintenance using the Facilities Services Work Order Management system. Information on how to submit a request is available on the Maintenance Request webpage. If you have questions or concerns about a submitted work order, please contact Facilities Services at 214.768.7000.

Facilities Services handles requests according to priority—giving top priority to emergencies and critical areas. Noncritical requests are handled in the order in which they are received. Maintenance requests made late in the day or on weekends may not be reviewed until the following workday. In the case of a repair that needs immediate attention, contact an RLSH staff member or the Area Service Desk.

Mail and Copy Central is the central delivery service provider for all students residing on campus. All deliveries, including flowers, should be directed to the student’s mailing address. Find mail center hours and operation information, or learn more about mail and other campus services.

How to Address a Letter or Package

Student Name

3140 Dyer St.

#XXXX

Dallas, TX 75205

Wifi and high-speed wired connections are available in all rooms and study rooms. Computers or devices must be configured to obtain an IP address automatically. Please maintain one connection per jack. The Office of Information Technology has additional information.

RLSH staff is on call in the residential communities seven nights a week from 8 p.m. to 8 a.m. The on-call staff member makes rounds, provides lock-out service, checks public areas, enforces University policies, and assists with building security. To contact the on-call staff member, call the building-specific on-call number listed in and around your residential community.

Vacuums and other equipment are available for resident use. Some residential communities have ping pong tables, billiards equipment, or games to check out from the staff. Residents must present an ID before checking out any equipment. RLSH staff can provide information specific to your building.

Each residence hall has a laundry room available, and residents may use the laundry without additional charge.