Each resident receives a key to his or her room or apartment upon check-in. Report misplaced or lost keys immediately at an Area Service Desk or to RLSH staff.
When a student loses their room key, maintenance staff changes the lock the next working day, and the cost of the lock change is posted to the student’s account.
If you’re locked out of your room between 8 p.m. and 8 a.m., contact the Resident Assistant (RA) on call for a lock-out service.
In the event of a lock-out between 8 a.m. and 8 p.m., a loan key is available at the Area Service Desk for 30 minutes without charge. If the student does not return the key within 24 hours, the original key will be assumed lost, the lock will be changed, and the cost will be charged to the student account.