Maintenance personnel can help residents with routine repairs such as a clogged drain, a broken blind, a leak, etc. We try to make the process worry-free. Learn more about the work order process managed by SMU Facilities Management and Planning.
Request regular maintenance
To request maintenance service, a resident must submit a request using SMU's work order system, STABLE.
You don't need to wait in their room for maintenance. Whenever a resident submits a request, it gives the staff permission to enter the room and make necessary repairs. If the item is an emergency, the staff may enter without having a work order so the problem can be addressed immediately to prevent further damage.
Emergency maintenance issues
Situations that risk the life, safety, and/or security of residents, RLSH properties, or critical campus infrastructure are deemed emergencies and garner an immediate response by qualified facilities personnel. Requests can be entered through STABLE at any time, however, for emergency level concerns (leak, flooding, broken lock, power outage, etc.) outside of the normal business hours should be called in to SMU Facilities Planning and Management 24/7 call center at 214-768-7000. Residents should also contact building staff or an Area Service Desk member if there are questions about maintenance concerns.