Employment Opportunities

This role is an on-campus, in-person position.

The Coordinator for Residential Transitions is a dynamic and student-focused professional responsible for developing and implementing onboarding initiatives that prepare students for a successful transition to living on campus. This role focuses on pre-arrival engagement, transition support, and early integration into the residential community, ensuring that students feel confident, connected, and prepared before they move into their residence halls. 

By collaborating with Residential Life staff, Student Affairs teams, Academic Affairs, and campus partners, the Coordinator designs intentional onboarding experiences that promote student success, community engagement, and long-term retention. Reporting to the Director of Academic Initiatives, this position plays a vital role in shaping pre-arrival programs and communications that support students before they even step foot on campus.

Essential Functions:

• Collaborate with RLSH and campus partners to align new first-year and second-year experience efforts with academic and social transition programs. Partner with Parent/Family programs to facilitate outreach and support for parents and families. Identify and support underrepresented or first-generation students. Assist in planning the RLSH Commons graduation celebration.
• Work with SMUs Stampede welcome programs and partner with Orientation staff. Work closely with Admissions to provide engaging residential experiences for prospective students. Participate in tabling fairs, orientation sessions, and prospective student presentations. Design early engagement opportunities for students to connect with peers, RCDs and FiRs.
• Develop an expanded pre-arrival communication plan, including email series, social media campaigns, and video messages to introduce students to residential life. Oversee RLSHs social media and marketing; and supervise the Street Team and Marketing Interns. Coordinate outreach efforts with university marketing teams to ensure cohesive messaging and branding in onboarding materials.
• Work closely with campus partners, including Academic Affairs, Admissions, and Student Affairs, to align residential onboarding with institutional goals. Assist in training residential life staff on best practices for student transition, pre-arrival engagement, and early intervention strategies. Assess onboarding program effectiveness by collecting and analyzing student feedback and participation.
• Support the department, division and University in strategic planning and other duties as assigned.
• Occasional evening/weekend hours may be required for special events related to initiatives and programs. 

Education and Experience:

• A Bachelor’s degree is required. A Master's degree is preferred.  A degree in Higher Education Administration, Counseling, Education Social Work, Communications or Psychology is a plus. 
• A minimum of two (2) years of experience is required. Experience working in Residential Life or Housing (Resident Director, Graduate Assistant), Student Affairs or Orientation Programs, Admissions/Recruitment or First-Year Experience Programs, Marketing or Social Media Management in Higher Ed is preferred.

Deadline to Apply:

• Priority consideration may be given to submissions received by September 15, 2025. 
• This position is open until filled. 

This role is an on-campus, in-person position.

The Housing Administrative Coordinator is a pivotal member of the Residence Life and Student Housing (RLSH) team, providing comprehensive administrative, customer service, and project management support across a wide range of housing services. This role is responsible for managing front office operations, ensuring efficient departmental communication and workflow, responding to complex student inquiries, coordinating department-wide projects, and supporting the execution of key initiatives that directly impact the student experience and operational effectiveness. The position requires strong problem-solving skills, attention to detail, and the ability to work independently and collaboratively with campus partners. The Housing Administrative Coordinator serves as a primary point of contact for current and prospective students, families, faculty, and staff and must deliver high-quality customer service while maintaining professionalism.

Essential Functions:

• Oversee the daily operations of the RLSH front office and area desks, ensuring an organized, professional, and welcoming environment. Serve as the first point of contact for students, parents, and campus partners—triaging inquiries via phone, email, and in person. Manage the ID card system and coordinate logistical processes related to access and security.
• Provide expert, frontline customer service to a diverse student population, handling sensitive issues with discretion. Address and resolve routine and escalated housing concerns; refer complex issues to appropriate staff with accurate documentation. Follow-up communication to ensure issue resolution and student satisfaction. Support students and families with housing processes and procedures.
• Coordinate and implement large-scale and high-impact departmental projects with minimal supervision. Assist in the development and execution of strategic initiatives for housing services. Monitor project timelines, task completion, communication, and project evaluation. Assist with data management and operational analysis to inform decision-making. Collaborate with campus partners.
• Supervise the Graduate Assistant for Housing Services and oversee hiring, training, and scheduling RLSH Ambassadors (student receptionist team)/Desk Student Staff. Develop and deliver comprehensive onboarding and ongoing training for RLSH Ambassadors/Desk Student Staff. Provide mentorship, feedback, and performance evaluation to foster student staff professional development.
• Provide logistical and administrative support for housing-related events such as move-in, orientation, housing fairs, and information sessions. Participate in cross-functional workgroups or committees as needed to support the goals of the department and the Division of Student Affairs.
• Serve as a Remote Essential staff member during modified operations or emergency situations. Complete special projects and other duties as assigned by the Assistant Director of Housing Services or department leadership.

Education and Experience:

• A high school diploma or equivalent is required.
• A minimum of two (2) years of administrative or student services experience, preferably in a university housing or student affairs setting, is required. Experience supervising student employees or graduate assistants is a plus. 

Deadline to Apply:

Priority consideration may be given to submissions received by November 17, 2025.

This position is open until filled.