The University uses the definitions as provided by the CDC: isolation separates sick people with a contagious disease from people who are not sick; quarantine separates and restricts the movement of people who were exposed to a contagious disease to see if they become sick.
Should you receive a confirmed positive COVID-19 test, or are presumed to be positive with COVID-19, you will be asked to isolate in a separate location, other than your residence hall room. RLSH will offer accommodations so that you are able to safely isolate, until you have medical clearance to stop isolating. Students in isolation will be provided with daily meals. The isolation spaces contain furniture and linens. Students will need to bring clothing, academic materials and entertainment (laptop, books, etc.)
Distinct from self isolation, students who have been in close contact with someone who tests positive with COVID-19 will need to quarantine for 14 days in their own room, per CDC guidance. Students in quarantine will be provided a daily meal service. Students with roommates will be considered a “family cluster” and in most cases roommates will also need to quarantine. Students with community restrooms will use stalls designated for quarantining residents.
  • All individuals testing positive for COVID-19 are contacted and confidentially interviewed to identify people who came into close contact with the infected individual. University employees are trained on contract tracing by Johns Hopkins University and follow county, state, and federal guidelines. Close contact is described by the Center for Disease Control as within 6 feet for more than 15 minutes without direct respiratory droplet exposure.)
  • This trace assesses the class schedule, living situation, activities, work locations including offices and job sites, face-to-face meetings and any other situations that may have resulted in close contact from 2 days before the onset of symptoms or testing (if asymptomatic).
The COVID-19 website will be updated as positive cases are identified. Additionally, anyone can sign up to receive alerts when the site is updated by sending an email to subscribe-covidcasenotifications@list.smu.edu.
  1. Stay home.
  2. Contact your physician or the Dr. Bob Smith Health Center at 214-768-2277 for a screening interview by trained medical staff.

Students who are exposed to a confirmed, COVID-19-positive person will be contacted by a member of the SMU Contact Tracing Team.  They may be asked to quarantine for 10 days from their exposure date. The information below provides resources and answers to common questions about quarantine for on-campus students.

Meals

  • If you have an SMU meal plan, you will receive a daily meal kit delivery.  These meals will be left outside your room door and the delivery person will knock.
  • Meal rosters are submitted at 2:00pm each day.  If you are asked to quarantine after 2:00pm, you will begin receiving meals the following day.  Please see If You Need Something for meal options the first day.
  • Meals will be delivered each afternoon, between 3:00 – 5:00pm.  You will receive a dinner, breakfast and lunch.  A few items will need to be refrigerated.  You can order minifridges quickly through AmazonNow if needed.  You may use microwaves in common areas.
  • If you’re not on an SMU meal plan and are quarantining on campus in your current room assignment, there is food delivery available if you do not have a meal plan for $25/day. This cost will be added to your student account. You may also speak with your Contact Tracer about your meal options.

If You Need Something

In most cases, you will need to coordinate delivery to your location.  If you are using a service or a friend is dropping something off, please ask them to call when they arrive at the building.  Meet them outside and do not come in close contact. These services may be useful:

  • Instacart will deliver from Kroger, CVS, Central Market, Target and more. This is a great option if you need groceries for a day or more.
  • GrubHub delivers from 7-Eleven, and they have basic medicines, toiletries, laundry products, snacks, etc.
  • Amazon Prime Now will deliver to your door and they have basic groceries, household supplies, school supplies, etc.
  • You may use your Flex Dollars for GrubHub on campus and ask a friend to pick it up.
  • You can order textbooks and have a friend pick them up for you (see Mail & Packages).

Mail & Packages

If you need access to a package or mail, you can authorize a friend to pick up your mail by emailing postoffice@smu.edu.  Please email from your SMU email address, and provide the name and SMU ID number of the student who is authorized to pick up your package.

Community Restrooms

Each building has a designated restroom(s) or stall(s) for students in quarantine.  Please check in with your RCD if you do not know which facilities are for students in quarantine.  While in the restroom, we ask that you not talk or sing (in the shower) and that you wear your mask whenever possible.

Suite Restrooms

While you in quarantine, your suite restroom will not be cleaned by custodial staff.  RLSH will provide some cleaning supplies for you and your suitemates to use to clean your suite bathroom while in quarantine. You should clean your suite bathroom before and after each use.

Trash

Your trash can be taken to the trash room in your building. Please take your trash to this area during a time when others are not present, and remember to wear your face covering.

Laundry

We encourage you to do minimal laundry.  If you need to do laundry, please do it when no one else is in the laundry room.

Exterior Space

You may go outside, but you should stay distanced from others. Even while outside, you should always wear a face covering.

Work Order Information

If there is an issue that can wait until your quarantine is over, please enter a work order once your quarantine is finished.  If you cannot wait until the end of quarantine for a repair, please enter a work order and note that you are in quarantine so that staff can wear additional protective gear.

Common Spaces

While in quarantine, you should not hang out in common spaces, lounges, hallways, etc.  When you must be in a common space to access a building service, you must always wear a face covering.

Lockouts

If you are locked out of your room from 8am-8pm, you should call your Area Service Desk. If you are locked out during RA On Call hours (8pm-8am) you should call your community’s on call phone that is posted in and around your community. You should only be out of your room for necessary reasons (bathroom, laundry, taking out trash, etc.) and should always wear your face covering.

Students who test positive for COVID-19 will be contacted by a member of the SMU Contact Tracing Team.  If the student decides to isolate on campus, they will be assigned to an isolation unit.  The information below provides resources and answers to common questions about isolation for on-campus students.

Checking In

Students will receive an email that will provide an isolation building, room number and key locker code. Shortly after this communication has been sent, their SMU ID will begin to work for accessing the exterior door of the isolation housing building.

Each building has a set of lockers at the front of the building. The locker number and locker code will be emailed to the student. The locker will contain two keys. One key will be used to access the room.  The second key in the locker can be used for a lock out.

What to Bring and What is Provided

Residence Life & Student Housing (RLSH) will provide a few items for the temporary space:

  • Toilet Paper
  • Bath Towels
  • Paper Towels
  • Bed sheets and blankets

Packing List:

  • class materials and books
  • laptop
  • chargers for laptop, phone, iPad, etc.
  • toiletries and medications
  • enough clothing and laundry supplies
  • entertainment such as books, iPad, etc.
  • anything you will reasonably need for a 14-night stay

If You Need Something

In most cases, students will need to coordinate delivery to their location. Students may use a service or have a friend to bring something to them.  If a student is using a service or a friend is dropping off something, please ask them to leave it at the door. Do not come in to close contact with others. These services may be useful:

  • Instacart will deliver from Kroger, CVS, Central Market, Target and more.This is a great option if you need groceries for a day or more.
  • GrubHub delivers from 7-Eleven, and they have basic medicines, toiletries, laundry products, snacks, etc.
  • Amazon Prime Now will deliver to your door and they have basic groceries, household supplies, school supplies, etc.
  • Flex Dollars can be used for GrubHub on campus and a friend can pick it up.
  • Students can order textbooks and ask a friend pick them up (see Mail & Packages).

Mail & Packages

If students need access to a package or mail, they can authorize a friend to pick it up by emailing postoffice@smu.edu. Please email from your SMU email address, and provide the name and SMU ID number of the student who is authorized to pick up the package or mail.

About the Units

Martin Hall: Efficiency apartment with kitchenette, shower/tub combo, microwave and refrigerator.  These units have two beds in them but will be assigned as single units unless additional isolation beds are needed.

Meals

Students on SMU meal plans will get a daily meal kit delivered, containing three meals. Students not on a SMU meal plan will work with their fraternity to deliver meals (if applicable) or will speak with the Contact Tracer about their meal options.

Meal rosters are submitted at 2:00pm each day.  If students are asked to isolate after 2:00pm, they will begin receiving meals the following day.  Please see If You Need Something for meal options the first day.

Meals will be delivered each afternoon, between 3 - 5 p.m. Students will receive a dinner, breakfast and lunch.  Meals are labeled with a room number, please only take your meal. There is a minifridge in each unit to keep items cold, and a microwave in each unit or common area to heat food. 

Meal drop-off locations:

  • Martin: The area near the north facing exterior doors

Trash

When full, your trash can be taken to the dumpster outside the building.

Laundry

Laundry rooms are available in Martin. 

Work Order Information

If there is an issue in an isolation unit that does not need immediate repair, please enter a work order for that item. Please note the unit number and that it can be repaired at check out.

If there is an issue that needs an immediate response, call 214-768-2407 during business hours. After hours, please contact SMU Police at 214-768-3388 and they can relay a message to our on-call staff.

Who to Contact with Issues or Questions

Should students have a need that requires immediate attention, they can get in contact with someone a few different ways.

  • During the hours of 8:30am-5pm, Monday-Friday, call the RLSH main line at 214-768-2407.
  • For anything outside of those hours, SMU PD can be reached at their non-emergency number (214-768-3388). SMU PD can also reach the RLSH Professional Staff member on call.
  • For emergencies, please call 911 or SMU PD emergency line (214-768-3333).

Emergency Procedures

There are notices in each building with information related to inclement weather and other emergencies.

Checking Out

To check out of isolation housing:

  • Take out all trash from the unit
  • Remove all personal items
  • Leave all sheets, towels, blankets, and washcloths in the plastic bag they were originally in
  • Leave the room key in the locker outside the building and lock the door

***It is imperative that you follow all of the steps listed above for checking out. Improper checkouts can result in a $150 charge for keys not left in the locker, as well as charges for trash/ personal item removal.