Digital Marketing Certificate

Grow your career by building and sharpening your digital marketing skills.

Program Fast Facts

  • Start date: February 7, 2022
  • Monday evenings
    Electives meet once per week, schedules vary.
  • Online
  • As little as six months
  • 3,995 Priority Tuition
    (expires 1/24/22)
    $4,245 Standard Tuition

Courses

The SMU Digital Marketing Certificate consists of three required courses and three electives.

Required Courses

To be great at digital marketing you need to be able to create a strategy that supports your goals and then execute the strategy on time, within budget and with measurable results. This course is taught by a leading marketing strategist and chief digital officer at one of DFW's leading agencies.
 
You will learn:
  • Methods for focusing resources to go beyond tactical, "shiny objective" thinking
  • Strategies for creating engaging customer experiences in digital media (social, online, mobile)
  • How to measure the success of a digital marketing campaign and strategy and calculate your ROI
  • Retargeting strategies and campaigns
  • How to manage digital projects: plan, scope, budget and manage digital campaigns and initiatives
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This course covers the waterfront of digital communications. It's an experienced-based view of the latest services and channels and will dive into their unique strengths and strategic uses. You will learn about the digital diamond, SEO and how to create a results-driven digital plan.
  • Explore all of the current major social media platforms, along with the strategic and tactical uses of each
  • Understand and employ content marketing techniques and prioritize content return on investment (ROI)
  • Develop brand awareness in the digital space
  • Create a digital communications plan
  • Learn best practices for social listening and response
  • Successfully communicate your digital strategy to the c-suite 
 
The ability to analyze, understand and use your data has become a fundamental component of the marketing profession and nowhere is it more prevalent than in digital marketing. Using a variety of analytics tools, with an emphasis on Google Analytics, you will learn:
 
  • How to align measurement with strategic objectives
  • Measurement methodologies and tools for different digital marketing channels
  • An overview of analytics tools: what to use when and how to use the most important tools
  • Insights from data: customer profiles and segments
  • Conversion funnels and goals and conversion optimization
  • Attribution methods, models and how to put an attribution system in place
  • When and how to merge online and offline data
  • Google Analytics and Google Tag Manager
 

Elective Courses

Competing in business today relies on your ability to build a strong relationship with your consumers and anticipate their needs in the digital world. Understanding how artificial intelligence and personalization play a role in building a solid foundation and utilizing information can be the key to successful campaigns, web conversions and sales opportunities. In this course, you will learn the concepts from basic to advanced – and give you the ability to leverage these two powerful tools to enhance your organization’s digital strategy including:

  • Concepts and Basic Foundations of both Personalization and Artificial intelligence
  • Web personalization – why it’s needed, how to use it and when is it too much?
  • Understanding practical applications for Artificial Intelligence and what’s viable for you
  • Using Artificial Intelligence to get attention, to continue retention, and to persuade
  • Ethics and Regulations
  • Audiences, testing and tracking and measuring success
  • How to get started at your company or enhance your current strategy with personalization and artificial intelligence – what are the starting points and what are ways to succeed

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Marketers have mountains of data available to them but many are still uncomfortable with how to select and use data to help make critical strategic decisions. This hands-on workshop-style course will help you get started on your data-driven marketing journey. You will learn key skills to help you make better strategic marketing decisions using data and logic.

Core Topics

  • Problem solving: Apply a seven-step approach to solve marketing (and other) problems
  • New Product Development: Build successful products and services by being data-driven from the outset
  • Marketing campaign analysis: Analyze marketing campaigns the right way to determine ROI
  • Customer Lifetime value: Identify customers you need to keep and those customers you might need to fire

Advanced Topics - Each class will choose one of the following for their final topic

  • Cluster analysis: Segment markets to determine your niche
  • Price optimization: Price your products to maximize profit
  • Forecasting: Understand what factors drive sales and make informed decisions
In this digital world managing a brand has become less about advertising and much more about engaging with customers and having conversations. Each digital platform has its own unique set of branding considerations, and a specific audience of users who also interact with your brand in a variety of contexts. It's your job to engage across all digital platforms, with different audiences in a variety of contexts while maintaining a consistent brand message that is both personalized and integrated across all channels. Sound daunting? This class will get you well on your way to developing a strategy to manage this enormous challenge.
 
You will learn:
  • How to create and nurture a brand online
  • To determine how your customers experience your brand digitally
  • To understand the nuances and differences of branding across all digital channels: social, mobile, paid, email
  • Messaging, visual and creative considerations and tactics in mobile, social and email
  • Brand engagement, interaction and loyalty strategies across digital channels
  • How to integrate your digital channels
  • Best practices in online brand guidelines: development, implementation and compliance
  • Foundational online brand reputation management

Take a deep dive into best practices, strategic uses and engagement techniques for all digital communication tools, especially blogs and social media networks. Learn to produce return on investment that will be meaningful to your organization using blog writing techniques, engagement practices, live blogging, statistical measurement, social media analytics and search engine optimization (SEO) techniques. You will leave prepared to plan and evaluate your digital communications efforts.

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Email is the undisputed leader of all digital channels, outperforming even social in terms of both conversion rates and use. But email marketing isn't what it used to be. Email needs to be integrated and social-savvy, personalized, well designed for viewing on different devices and engage people in a variety contexts. This course will cover what email marketing is today and how to best leverage the channel that will produce your best ROI. During this course you will learn the most effective email strategies and tactics to adopt and incorporate into your campaigns to maximize your overall marketing results.

  • Understand why customers are more inclined to visit your website and purchase from you through email more than any other digital medium
  • Know the rules! Legal considerations for email marketing
  • Learn all the components of creating a successful email campaign: Planning, personalization, segmentation, content development, automation and beyond
  • Developing rules for your different segments
  • Understanding types of email campaigns including trigger, marketing messages, transactional and drip campaigns
  • Understanding how subscribers interact with email on other platforms, how messaging changes and how to take advantage of opportunities
  • Email list growth & cleansing: data hygiene and deliverability strategies & tactics
  • Continual improvement of your email program by implementing email management, optimization process and cycle
  • Choosing the right email deployment partner
  • Tracking performance of your email program through reporting and insights
  • Key metrics and ROI for integrating email with other digital channels
  • Innovations in email: learn about the innovations taking place in email today
  • Build an email toolbox to use in your work: best practices, email reporting template and email vendor evaluation
As more devices are controlled by users' voices rather than their fingertips, e-commerce is becoming v-commerce. With this important emerging user interface, consumers shift their search and purchasing behaviors to convenient voice-enabled devices equipped with Siri, Alexa, or Google Assistant. Consumers will interact with your organization and experience your brand increasingly through voice. Learn more about current and forward-looking best practices in experience design and branding with voice, no matter which platform you choose to use, with DFW's leading practitioner in voice interaction design as your guide.
 
Learn about Google Analytics KPIs and how they are tracked and reported, then apply Google Analytics to practical use cases to explore the business and marketing insights the tool can provide. Receive hands-on training on how to configure common Google Analytics and marketing tracking pixels in Google Tag Manager and publish them live on your website.

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Influencer marketing focuses on using key influencers in your target market to drive your brand’s message. As customers and especially millennials increasingly turn to influencers like bloggers, YouTube, Instagram and Snapchat stars and celebrities to help them make their purchasing decisions knowing how to develop an influencer campaign and integrate it with your other tactics has become integral to any successful social media and content strategy. Taught by someone who not only creates influencer marketing campaigns for his clients but is also an influencer himself you will get unique insight into:

  • How to identify and filter influencers
  • Aligning influencers to your brand
  • Developing KPIs for selecting influencers for your brand
  • Processes that need to be in place for influencer marketing
  • Paying, rewarding and incentivizing influencers
  • Maintaining control of your brand while putting messaging into an influencer’s hands
  • Measuring the ROI of individual influencers and your influencer campaign
PPC and Paid Search and Social are the most measurable and effective methods of selling product and generating leads. However, many campaigns and accounts are unsuccessful because they are not set up correctly and monitored appropriately. This hands on course will cover the best practices in how to use Adwords and measure your success and best practices in paid search and social, including:

  • Setting goals and measurement
  • Understand how ads are chosen and clicks are priced
  • Keyword Research and writing an effective PPC ad
  • Bidding basics and strategies
  • Mobile considerations for PPC, paid search and social
  • Audiences and Remarketing
  • How paid social works across the different platforms
With over two thirds of the US adult population making a smart phone an extension of their body it's not a matter of whether one needs to master mobile marketing…it's a matter of how quickly you can get up to speed. This fast moving and intensive course will guide you through the key considerations and tools necessary when developing and driving a mobile strategy as a key part of your digital marketing arsenal.
 
You will learn:

  • An overview of mobile systems, platforms and processes
  • How to develop a strategy and plan for mobile: understanding what mobile is ideal for and what its limitations are
  • To determine how your market is using mobile and where there are opportunities
  • What you need to know about mobile ad formats and branding on mobile: how to communicate brand values and emotion via mobile
  • To create customer experiences that reflect your brand and will be enjoyed by subscribers
  • Messaging for mobile and how to develop push and pull programs and strategies for driving customers to accept location
  • Banners vs. video on mobile and how to use native and instream ads effectively
  • Mobile coupons: what works best and when
  • Moving beyond banner ads and text messaging to real time digital experiences
  • Best practices in mobile web development, sites, mobile apps and responsive design
  • Combining mobile with your other channels: integration and cross marketing opportunities
  • Budgeting for mobile: how to estimate your costs related to mobile
  • Location based marketing: the art and science of geotargeting, geofencing and beaconing guerilla marketing with mobile
  • Mobile payments: understand the emerging landscape and the implications on your business
  • Mobile marketing analytics and developing relevant and realistic KPIs for mobile
  • Privacy laws and emerging standards in mobile marketing
 
Search Engine Optimization (SEO) has become a fundamental component of any successful digital marketing strategy but is often the most misunderstood step and difficult to employ as the landscape is continually changing. This course will provide you with the basic building blocks, tools and strategies you need to manage in this fast paced and ever changing topic. You'll get hands-on experience setting up, implementing and measuring the effectiveness of an SEO/SEM campaign - using best practices taught by one of DFW’s leading experts. Additionally, you'll learn how to take these steps back to your company's in-house procedures. As an added bonus - you will also have the opportunity to meet some of DFW’s SEO business leaders who will share their unique perspectives and provide their real-world perspectives of what works best.

  • Get started developing your SEO/SEM strategy
  • The process and basic building blocks for SEO/SEM
  • Overview of SEO tools, websites and software and how to choose the right ones
  • Keyword research, planning and optimization
  • Understanding what Google and the other search engines are looking for in your website
  • Link building and citation strategies • Content writing for SEO • SEO and Social Media
  • Local SEO and SEO for mobile
  • How SEO fits into your overall digital marketing strategy
  • Where SEO/SEM is headed and how to be prepared
There are only two kind of businesses: those that currently use video in their marketing and those that will.

No one can deny that in today’s always-connected world we are bombarded with millions of bits of information vying for your attention. Our brains have become so good at filtering out the noise that we don’t consciously see the constant SPAM.

Therefore, as marketers, how do we connect with our potential customers? How do we cut through that clutter and engage? How do we connect with our audience without being SPAMMY?

The answer is Video.

Video is the tool in our marketing toolkit that EVERY marketer needs to know in order to acquire more customers, retain existing customers and grow social media audience across the various platforms. During this class you will learn:

  • What EXACTLY is Video Marketing? (hint: it's NOT what you think)
  • The 10 Types of Video Marketing that anyone can do
  • How to use video throughout the Sales Funnel or Flywheel
  • What equipment is CRITICAL for video
  • How to plan, film and tell a good story
  • How to measuring video performance
Strong copy and content writing and the ability to write engaging content is one of the most valuable and marketable skill sets to both small and large organizations alike. This hands on and interactive workshop style course will help you expand upon the writing skills you already have. During this course you will learn:

  • Copy and content writing mechanics and principles and putting them into practice
  • Write for social media, email, landing pages and websites.
  • Write for print, from advertisements to print brochures
  • Writing in different voices, developing your own style and adapting your style when needed
  • How to be persuasive and compelling
  • Using imaging, metaphors and story telling