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SMU Voicemail System

Unified Messaging: New Campus Voicemail

About SMU Voicemail

Unified Messaging

Unified Messaging (UM) is the campus voicemail service that automatically transcribes voicemail messages and sends the audio file, along with the voice-to-text transcription, directly to your SMU email inbox!  UM is available for SMU Faculty, Staff, and departmental email accounts in conjunction with personal or departmental campus telephone extensions.   Features available include:

  • Transcriptions of the message and the audio file delivered to your SMU email
  • Ability to enable out of office greetings or alternate greetings through webmail.smu.edu
  • Missed call notifications
  • Ability to call into the voicemail system to access messages as well as the contents of
    your email or calendar

 

Who Qualifies for Unified Messaging?

  • Faculty or staff who are assigned a personal phone extension will have voice mail sent to their personal email inbox.
  • Faculty, staff and student employees may also have access to voicemail for a departmental telephone extension in conjunction with a departmental email account.

    **Please note: Student employees must have access to a departmental email account to access unified messaging for a campus phone extension.

Frequently Asked Questions

When you delete a message, either on your phone or in your e-mail, it is moved to the Deleted folder in your e-mail, where it is no longer accessible from your phone. Simply locate the message with the audio file in your deleted items folder in your email mailbox.

Yes, options can be managed easily via webmail.

  1. Login to webmail.smu.edu
  2. Click the Options drop-down and select See All Options....
  3. Then select Phone from the left menu.
  4. Scroll to the bottom of the window.
  5. To turn off/on text preview in messages you receive:
    Uncheck/check Include preview text with voice messages I receive
  6. To turn off/on text preview in messages you send:
    Uncheck/check Include preview text with voice messages I send through Outlook Voice Access.
  7. Click the Save button (green checkmark) at the bottom right of the screen.

Yes, options can be managed easily via webmail.

  1. Login to Webmail
  2. Click the Options drop-down and select See All Options....
  3. Select Phone from the left menu.
  4. Scroll to the bottom of the window.
  5. To turn off notifications of missed calls:
    • Uncheck Send an e-mail message to my Inbox when I miss a call.
  6. Click the Save button (green checkmark) at the bottom right of the screen.

 

Dial into the voicemail system. After entering your PIN, when prompted say "personal options" and then press 4.  This will be a permanent change to the touchtone interface.

 

Shared extensions will be attached to a departmental or shared email account. Voice messages will be delivered to that departmental account.

 

There are a few methods you can use to update your voice mail message.

If you use Microsoft Outlook, click File - Manage Voice Mail (you can get to the same screen by logging on to webmail.smu.edu/owa, click options/see all options, then click phone). From here, click "Call me to play or record the selected greeting..." and enter your phone number. You will receive a call which will allow you to record your greeting.

You can also change your greeting by calling 214-768-8673. Enter your 5-digit extension and your PIN, and then say "personal options" at the voice prompt. Press 2 and you can record your new greeting. The prompts will walk you through these steps when you dial the number.

Yes. From an Intecom handset, press the voice mail button and enter your PIN. If you do not know your PIN, see the following: How to reset your PIN in the new voicemail system.

From a non-SMU phone, dial phone number 214-768-8673, and enter your 5-digit extension and PIN when prompted.

If you are checking voice mail for a shared/departmental mailbox, be sure to enter the unique extension and PIN for that mailbox. If you are a departmental account editor and wish to change the PIN, login to webmail.smu.edu, click on your name in the upper right corner for the “Open Other Mailbox” dialog, and enter the departmental account display name.