Alumni Spotlight

Alumni Spotlight

Simmons Alumni Spotlight: July 2019 

Each month, Simmons spotlights one of our amazing alumni and shares more information about their work since graduating Simmons. 

Fehnyui Nditapah Elian ‘17

 

Fehnyui Nditapah Elian is a Security and Conflict Specialist for Uber Dallas Greenlight Hub. He graduated Simmons in 2018 with a Masters in Dispute Resolution.


1. What do you do professionally and what is most rewarding about your job.
As Security and Conflict Specialist, my job is to deescalate any potential conflict between Uber drivers and Experts. Most rewarding about my job is seeing Uber Drivers smiles because I made them feel special. Secondly, the knowledge that I’m playing a little part in shaping a hopeful and better future on how drivers communicate with riders. Also, the funny comments and compliments I get from Partners and experts makes my job rewarding. In addition, the priceless stories I get to share and the friendship I have built with these Partners has made my job a rewarding one. Lastly, knowing that Uber Partners feel comfortable coming to talk to me about their issues because they have come to realize that I am a good listener makes my job very rewarding.  

2. What were some of the most meaningful aspects of your education at Simmons?
One of the most meaningful aspects of my education at Simmons was the exposure to a diverse, smart, kind hearted set of students and staffs, the knowledge/skills I gained and the opportunity to use these skills to advance my professional career. These exposures helped me build confidence and grow into the person I am today.

3. How did your education at Simmons prepare you for your professional career?
My time at Simmons has enriched my life in so many ways. It has provided me with the necessary tools to strengthen my skills more, taught me valuable knowledge about this diverse world and how important it is to always listen to each other. One of the most important lesson I learnt during my time at Simmons and that I use daily at work is the concept of active listening. My job requires a lot of listening. Each time there is a conflict between Uber Partners and Experts, I always use my active listening tools and de-escalation techniques to help bring both parties into agreement. In some cases, I do empathize when necessary. All these skills and techniques has produce tremendous results in our Uber Dallas Greenlight Hub.

4. What are some highlights from your experience as a SMU student?
I will never forget the warm welcome I received during my first day in class. The course was Mediation and Dispute Resolution and the instructor was Prof. Angela Mitakidis. We were asked to introduce ourselves. During my introduction, I told the class I was from West Africa, Cameroon and when I finished, Prof. Angela Mitakidis said “oh welcome my brother” she went on to say that she is from South Africa and that we are from the same continent. I felt relieved and welcome. The timidity and fear I had before this class went away. She treated me like family. Also, it was during that class that I met the most amazing friends and course met. We all treated each other with lots of respect. And till date we are still in contact with each other.

5. Why are you proud to be a Simmons alum?
I am proud to be a Simmons alum because it is a diverse society with great, kind hearted people from different parts of the world. Secondly, Simmons Alums are internationally known which adds a plus to my resume.
 
Condensed and edited.