Residence Life & Student Housing

Maintenance Request Process

Residents may submit requests for maintenance using the Facilities Planning and Management Work Order system.
To submit a request:

  • Go to the Work Order website
  • Select Main Campus in the first drop down.
  • Select your Building, then select your room or the room affected.
  • Enter your name, phone number, SMU email address in the appropriate spaces.
  • Enter a description of the request or problem. Provide as much information, including your room number, in the description of the request.
  • Click Submit Request when completed.

If you are having issues with your room temperature or thermostat, follow the similar process using the Hot/Cold request form.

Example of help desk screen: