Tom Tan
Tom Tan
Associate Professor, Information Technology and Operations Management
ttan@cox.smu.edu
214-768-1228
About
My research interests include empirical operations management in service sectors. In particular, I study the impact of technology on service operations, and labor productivity in service operations. I teach an MBA-core class on management decision making and a graduate-level elective on business forecasting.
www.flyingtom.info