Supervisory and Managerial Skills


Next Program Entry:
Start any time
6 months from date of enrollment
Fully online 
Hours of instruction:
To be a successful leader, you are expected to wear many hats, including coach, delegator, time manager, motivator and disciplinarian, just to name a few.
Whether you’ve been in a manager role for years or looking forward to a promotion to the next level, in this program you will learn the fundamental skills required to be successful.

Who Should Attend

  • Anyone looking to move into a supervisory or managerial role
  • Anyone recently promoted to a managerial role
  • Current managers who want to learn new strategies to increase their team’s productivity

Key Benefits

  • Learn successful leadership skills
  • Explore the concept of performance management and measurement process
  • Learn valuable decision-making and time-management strategies
  • Understand essential and effective communication skills
  • Create effective benchmarking metrics and strategic plans
  • Examine effective negotiating styles
  • Create successful project plans
  • Learn More

Where are these courses offered?

All SMU certificates and courses offered through our partnership with are completely online. You will never be required to attend a brick-and-mortar classroom and you can complete your entire course from the comfort of your own home or office.

Get Started

Complete the form to the right to get in touch with a recruiter.


This course is offered by our online course provider, World Education. Please call 855-201-6910 to speak with a program advisor.

Course Overview

Our online management courses are ideal for individuals who are currently employed or looking to begin their career in a supervisory or managerial role.
Over the course of your studies, you will learn the fundamental skills required of new and experienced supervisors and managers and will be exposed to a broad range of topics including leadership skills, performance and time management, negotiation, and project management.

Online learning modules in these courses include:

Successful Leadership Skills
Over the course of this module, you will be introduced to a broad range of leadership styles and performance issues as they develop your successful leadership methods. 
Performance Management
Over the course of this online learning module, you will explore the concept of the organization and performance management within the context of systems thinking. You will learn a broad range of techniques for revamping the performance management function and how to establish systems designed to enhance performance at the organizational and individual level.
Time Management and Decision Making for Managers
In this module, you will learn valuable decision-making and time-management strategies designed to help students succeed in their roles as managers.
Assertiveness and Effective Interpersonal Communication
In this module, you will learn the essential skills needed to become a more effective speaker and writer as you master a broad range of communication styles.
Management Productivity and Benchmarking
You will learn how effective managers establish meaningful benchmarking metrics and implement strategic plans designed to enhance the overall productivity of the organization.
Management Essentials
This module focuses on the management function with an emphasis on the skills and resources needed to become a successful manager. Topics covered in this module include developing a positive corporate culture, working efficiently and effectively with other team members, and motivating employees. You will also learn about the development of management strategies and how to manage workflow.
Effective Negotiations
In this module, you will examine the negotiating process and explore negotiation styles and strategies employed in business environments.
Project Management Skills
In this module, you will learn the fundamental skills needed to create a successful project plan and how to orchestrate a wide range of small and large-scale projects.
Top Performing Organizations
In this module, you will explore the common elements that separate high-performance organizations from their competition.


  • English

Course Access Time

Students are given six (6) months to complete the program. Extensions are available if needed; fees may apply.


All SMU PRO Online Certificate programs are offered through our curriculum partner, World Education, LLC, the trusted leader in online learning, is fully immersed each day in its mission of providing quality education to the world. Offering innovative learning solutions to accredited colleges and universities, World Education serves thousands of students and partners worldwide.

Where are these courses offered?

All SMU PRO Certificates and courses offered through our partnership with are completely online. You will never be required to attend a brick-and-mortar classroom and you can complete your entire course from the comfort of your own home or office.

What skills do online learners need?

Most courses require a basic level of computer skills, including the ability to send and receive email, as well as conduct research on the Internet. If more advanced skills are required, they will be listed in the course description. If you are uncertain, we recommend that you discuss the skills required for a course with our World Education Student Services Team by email at or by phone at 855-278-4945.

How do students interact with instructors?

All courses are taught by instructors who provide support for students usually through the online classroom and email. The instructor is responsible for facilitating student discussion, as well as answering students’ questions and reviewing and grading assignments and exams.

Do I need an email account for my online course?

Yes, all students taking online courses must have an email account. Email accounts may be obtained by signing up for a free account through a free email service provider, such as Gmail,, Yahoo! Mail, or 

When it says a course is 200 hours long, does that mean I have to sit at my computer for 200 hours?

No, it means that the author of the course has stated that he or she expects you to be able to complete the course in 200 hours. This time frame may include homework, research, reading, or in some cases, additional development and reflection time.

What are the advantages to online learning?

With online learning, you can study from home or work. You can log on and off as often as you need to, and the course will pick up right where you left off. Also, you only learn what you want to know. Lastly, the courses are web-based, so you can log on from any computer that has access to the internet.

What kind of certificate do I get when I have completed the course?

Once you have completed your course, a Certificate of Completion will be sent from SMU PRO.

Whom do I contact if I have a problem with my course?

If you encounter any difficulties, you should always contact your instructor first, but if that is unsuccessful you can email

If I have questions about a course, whom can I contact?

Our admissions advisors are ready to assist you with career counseling and would be happy to assist you with answering any questions about a course you are interested in taking. You can email or call 855-201-6910.

What if I need to suspend my attendance, cancel my registration or withdraw?

For students paying via self-pay: SMU PRO Certificate program enrollment is final as of three (3) business days after enrollment and programs are intended to be successfully completed in full. If you wish to withdraw from a course within 3 days of enrollment, you will receive a refund minus the cost of any completed course work. If applicable, any shipped materials must be returned in new condition, at your own expense, prior to the refund being processed. The cost of items not returned or returned in used condition shall be deducted from the refund amount. After the 3-day grace period, withdrawal from the programs or not completing the program forfeits your tuition costs. We do not provide any prorated refunds or credits for partial certificate program completion.
For students paying via a Sallie Mae Loan: SMU PRO Certificate program enrollment is final upon distribution of Sallie Mae funds to the university. No refunds are allowed once the funds have been received by the financial office. If a student wishes to withdraw from a program within the 14 days prior to loan distribution date, the student must submit their written request to withdraw from the program to for consideration. Once funds are secured by SMU, the student will be expected to fully participate in the program; failure to participate will forfeit tuition funding and the student will be expected to repay their loan per the conditions of the loan.

I am located in a country outside of the United States and would like to register for a course. What do I do?

Anyone is welcome to register for our online courses. Courses are in English. 

What are the qualifications for registering for any particular course?

If you need prior skills or knowledge before starting a course they will be listed on the course description under "Prerequisites."


This course is offered by our online course provider, World Please call 855-201-6910 to speak with a program advisor.
SMU PRO Supervisory and Managerial Skills instructors are senior-level practicing professionals with years of experience.

Katherine Pang, Ph.D., J.D., LL.M., M.B.A., M.Ed., M.S.

Primary Instructor
Dr. Pang has instructed, facilitated, and led numerous business skills courses for several manufacturing companies including Weir SPM, Turbomeca, as well as the City of Arlington along with numerous Top-100 law firms.
She has served as a faculty member at the University of Texas at Tyler and has been an adjunct faculty member in the law and business schools of many universities, including the Stern School of Business at New York University; the Graduate School of Management at the University of Texas, Dallas; Pepperdine University; USC; Golden Gate University; the University of California, Irvine; Regent University; and Northeastern University. Dr. Pang received her B.A. from Clark University, a J.D. from the University of Dayton Law School, LL.M. in Taxation from Georgetown University Law School, M.Ed. from the University of Texas, M.B.A., M.S. (Psychology), and a Ph.D. in Educational Psychology from Texas A&M, Commerce. Dr. Pang also has two theology degrees.
Dr. Pang has over 20 years of entrepreneurial and operational experience in professional services, and manufacturing- and education-oriented companies. Prior to forming Corporate Growth Strategists, Dr. Pang was recruited to serve as COO/CFO and General Counsel for a Dallas-based CNC precision and assembly manufacturing company and was later promoted to interim CEO and General Counsel for a period of 12 months. Additionally, she served as COO and General Counsel for Technology Training Services Corporation, a technology training company delivering services in Europe under US Government contracts, and held the position as Manager, Firmwide Practice Section Development, Training and Forms for Akin, Gump, Strauss, Hauer & Feld, L.L.P., in Dallas, Texas.
Dr. Pang has over 20 years of experience in the design, development and delivery of educational courses and professional development and training content. She has been the CEO and Founder of three companies in the field of applied skills, active learning both in an ILT, CBT and web-based environment. She served as an SME for over 65 business and law-related courses and currently serves in a consulting capacity for various institutions and organizations in designing and developing curricula, adopting new technologies, integrating technology with instruction and implementing training and professional education programs.
This course is offered by our online course provider, World

Contact Us

Complete the form below to get in touch with a Program Advisor.

Questions? Talk to a Program Advisor at or 214-768-1185.