Outlook saves all of your personal data in a .pst file. This file saves all of your personal settings, and other user specific data. Without administrator rights, the GMetrix SMS software may be unable to unload your profile, and load our sample profile that is used by the test. GMetrix protects personal data,so if there is ever a problem unloading your personal email account, the software simply stops. This is why you may see your own account when you start an Outlook test instead of ours. Here is a workaround that will get the GMetrix sample email account to load.
On your computer, click on the Start menu.
Click on Control Panel.
Click on Mail.
In the dialogue box that comes up, click on Show Profiles.
On the new dialogue window, click Prompt for profile to be used.
This will prompt you to select which profile to use when opening Outlook. When you are taking the test, you will want to choose the GMetrix profile. This option will pop up every time you access Outlook, inside or out of the GMetrix system. Once you are done taking the test, you can simply go in through the previous steps and uncheck Prompt for profiles to be used to return to normal. Another issue that occurs when the GMetrix Outlook test is running without administrator rights is security alerts from Outlook. With administrator rights, the GMetrix system suppresses these alerts, but without them, you will occasionally get an alert that a program is trying to access something in outlook that is abnormal. That is the GMetrix system trying to grade the question, and should always be allowed. Simply click “allow” or “continue” on any security alerts that pop up, and the system will continue with the test.