You can manage your voicemail box via webmail.
Please note that the following options are not available for shared departmental accounts. To change voice mail greetings for these accounts, dial 8-8673, and input the extension and PIN when prompted.
To change the PIN or make other customizations listed below to a departmental account, please contact the OIT Help Desk at 8-HELP.
- Login to webmail.smu.edu.
- Click gear icon in the top right corner of the screen.
- Click Options.
- Then click General and see options under Voice Mail.
Voice Mail Options in the Outlook Web App
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Call Answering Rules
Choose how your calls will be handled when you don't answer the phone. Calls will be answered with a system-generated greeting or a greeting you record. You can let callers leave a voice message, transfer the call, or try to find you. Rules will be applied in the order shown.
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Greetings
You can choose which greeting callers will hear when they reach your voice mail.
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Notifications
You can receive notifications when people call you and don't leave a voice message.
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Reset PIN
Reset the PIN you use to access your mailbox from a phone. You'll receive your temporary PIN in e-mail. You can then change your temporary PIN from the phone the next time you call Outlook Voice Access.
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Voice Mail Preview
You can preview the text of voice messages you receive. You can also have text previews included with voice messages you send.
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