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Office of Information Technology

Managing Voicemail in Webmail

You can manage your voicemail box via webmail.

Webmail > Options

Please note that the following options are not available for shared departmental accounts. To change voice mail greetings for these accounts, dial 8-8673, and input the extension and PIN when prompted.

To change the PIN or make other customizations listed below to a departmental account, please contact the OIT Help Desk at 8-HELP.

  1. Login to webmail.smu.edu.
  2. Click gear icon in the top right corner of the screen.
  3. Click Options.
  4. Then click General and see options under Voice Mail.

Voice Mail Options in the Outlook Web App

 Voicemail Settings

1

Call Answering Rules

Choose how your calls will be handled when you don't answer the phone. Calls will be answered with a system-generated greeting or a greeting you record. You can let callers leave a voice message, transfer the call, or try to find you. Rules will be applied in the order shown.

2

Greetings

You can choose which greeting callers will hear when they reach your voice mail.

3

Notifications

You can receive notifications when people call you and don't leave a voice message.

4

Reset PIN

Reset the PIN you use to access your mailbox from a phone. You'll receive your temporary PIN in e-mail. You can then change your temporary PIN from the phone the next time you call Outlook Voice Access.

5

Voice Mail Preview

You can preview the text of voice messages you receive. You can also have text previews included with voice messages you send.