Student Frequently Asked Questions

The IT Help Desk can assist with network and email configuration, software questions and other technology issues.

Our services and support covers Windows, Mac and Linux computers. Most students bring a laptop for mobility.

No, there are public printers available for a fee in all libraries across campus, as well as in most residence halls. For additional information about the PaperCut Pay for Print System, please visit www.smu.edu/OIT/Services/PaperCut. If you wish to use a personal printer in your residence hall, it cannot be connected to SMU network. You will need to connect your computer directly to your personal printer using a printer cable.

Yes! Your SMU email can be configured on your cell phone or other mobile devices. Configuration instructions can be found at www.smu.edu/OIT/Services/Info/cellphonesConfiguration

Please come prepared to use both networks. For the wired network, you will need an ethernet cable. During high traffic times, particularly the evenings, the wireless network is heavily utilized thus affecting performance. If this occurs, students can utilize the wired network for better performance. A limited supply of ethernet cables are available free of charge at the IT Help Desk.

Any device that is connected to the network in the Residence Halls or Fraternity Houses must be compatible with our network and registered for connectivity. For additional device registration information, please visit www.smu.edu/OIT/Services/Info/GamingDevice.

Classes are synchronized from my.SMU to Canvas on a nightly basis. Once you have registered for the course, it should appear in Canvas the next day as long as the instructor has published the course. If the course is not published, it will not appear when you login.