As an SMU faculty member, you have access to IT services that can simplify your workload and foster academic creativity. If you have any questions about any of the below services, please feel free to contact us.
Resources for Faculty Working at SMU
SMU email can be accessed via webmail.smu.edu. In addition, email clients such as Outlook, Outlook for Mac, Thunderbird, Apple Mail and others can be configured to retrieve mail from the SMU servers. Mail clients can also be configured on cellular phones and tablet devices.
Remote Desktop connections allow you to connect to your office computer from another computer. Once the connection is established, you have access to all of the applications and files on your computer in addition to your local computer resources, such as printing, clipboard, and accessing local drives.
Duo multi-factor authentication helps protect your SMU account and information.
my.SMU hosts all employee and student data for the University. Employees are automatically granted Employee Self Service which grants access to view personal information, paychecks and other information related to that individual only.
HR provides support, education, and services to the SMU community in Talent Acquisition and Management, Employee Health and Wellness, and more.
Resources for Communication and Collaboration
Resources for Teaching
Technical Support
On-Campus Technical Assistance and Support
If you have questions or are experiencing trouble with any of the University provided services, you can contact the IT Help Desk..
Support is provided through the following channels:
- IT Help Desk Support Hotline: 214-768-HELP (4357)
- IT Help Desk Support Email: help@smu.edu
- OIT Knowledge Base (KBit)
24/7 Technical Assistance and Support
If you have questions or are experiencing trouble with this service, you can contact Canvas support directly by clicking on the Help icon in Canvas.
Support is provided through the following channels:
- Canvas Guides
- Canvas Support Hotline: 1-844-629-6842
24/7 Technical Assistance and Support
If you have questions or are experiencing trouble with this service, you can contact Zoom support directly by clicking on Help Center in Zoom app menu.
Support is provided through the following channels:
- Zoom Support Website
- Zoom Support Hotline: 1-888-799-9666 ext 2
Pedagogical and Technical Support
The SMU’s OIT and CTE teams provide pedagogical and technical assistance with Canvas, Zoom, and other online resources. SMU's IT Help Desk can be reached by phone at 214-768-HELP (4357) or through submitting an online help request.
Use these contacts if you need additional school or departmental guidance:
| Dedman College of Arts and Sciences | Faye Walter |
| Dedman School of Law | James Pan |
| Meadows School of Arts | IT Help Desk |
| Lyle School of Engineering | Merlin Wilkerson |
| Simmons School of Education & Human Development | Jennifer Culver |
| Cox School of Business | Christina Churchill |
| Perkins School of Theology | James Pan |
| SMU Guildhall | Levi Sterling |
| Academic Technology Services | Jason Warner |
| Center for Teaching Excellence | Michael Harris |
Database Development and Support
Development, troubleshooting and support for databases are available by request.
Equipment Support
Computers and printers are ordered, installed, repaired and recycled by IT.
Multimedia Support
IT will assist faculty in developing DVDs, PowerPoint presentations, and other multimedia components for use in classroom instruction. IT also offers assistance to faculty in developing course web pages and other instructional materials via the SMU STAR Program. The STAR program actively recruits students who are highly skilled in the area of technology. The STAR students are assigned to faculty by request only.
Statistical Consulting
IT provides assistance with statistical and research software through application support as well as assistance in research development and design.
IT Training
Online training and documentation is available for the various IT services. In person training on Canvas, web publishing with Sitecore, and other services is also scheduled each semester.