How Do I Access 24/7 Help at SMU
SMU has contracted Instructure, the company behind Canvas, to provide 24/7/365 Tier1 support for all SMU students, in fully online, hybrid, and residential student communities.
Students can access this 24/7/365 support through the help menu in the lower left corner of the SMU Canvas interface (global navigation). This Canvas support allows for uninterrupted tech support for all students when the on campus Help Desk is closed.
There are two choices for reaching 24/7/365 support, phone or chat.
(The chat option will provide you with the option to have your completed chat session emailed to you in digest form for future reference.)
Documentation and Training
Canvas Guides for Students:
Online Training and Tutorials for Students