Office of Information Technology

Reporting Security Incidents

By Telephone

The IT Help Desk can be contacted at (214) 768-4357 when an incident has occurred.

After business hours, notifications may be made to the IT off-duty answering service at (214) 768-4357.

The Information Security Officer may also be notified directly at (214) 768-7321.

By Email

An email may be sent to abuse@smu.edu. The email should contain:

  • Your name, phone number/s, and other contact information
  • Information about the incident, including a description of the incident, any date/time information (when the incident was discovered, when the incident occurred), and any other relevant information
  • Any actions that you may have taken

Online

A Get Help request may be submitted by users with a valid SMU login and password

Get Help at http://help.smu.edu

In the issue field, include:

  • Your name, phone numbers and other contact information
  • Information about the incident, including a description of the incident, any date/time information (when the incident was discovered, when the incident occurred), and any other relevant information
  • Any actions that you may have taken

In Person

If you have any questions, concerns, or reports regarding data security at SMU, contact the IT Help Desk at 214-768-4357 or at help@smu.edu. You can also visit the IT Help Desk in person in Fondren Library West near Starbucks.

If the incident is an emergency, involves threats to personal safety or physical property, or involves any illegal activity, immediately contact the SMU Police Department at (214) 768-3333 or dial 911 from a campus phone.