Resources

The following resources may be useful for working or teaching remotely. Many of these are very quick overview videos. Additional documentation can be found on the main pages for each of these services.

New: Now is the time to create your mid-semester feedback quizzes. Visit the CTE website for additional resources or read this PDF for instructions.

Overview Videos

Working Remotely: An Overview
Working from Home Essentials Overview

Resources for Working Remotely

SMU Email

The Virtual Private Network, or VPN, allow you to securely access specific resources that are restricted to the SMU Network.

SMU VPN

The Virtual Private Network, or VPN, allow you to securely access specific resources that are restricted to the SMU Network.

Remote Desktop

The Virtual Private Network, or VPN, allow you to securely access specific resources that are restricted to the SMU Network.

Network Drives

If you need to work away from campus, learn how to use and map your Network Drives.

Duo

Duo multi-factor authentication helps protect your SMU account and information.

Technology Orders

Need to upgrade your computer or add a webcam. Technology orders can be placed through the Online Ordering Portal.

HR Information

Get the lastest Coronavirus (COVID-19) information and updates from HR.

Resources for Communication and Collaboration

Skype for Business

Skype for Business provides instant messaging and communication services for campus.

Microsoft Teams

Microsoft Teams allows for messaging, Team collaboration and services for campus.

Zoom

Zoom provides easy-to-use, high-definition video/audio conferencing to faculty and students on almost any device.

Resources for Teaching Remotely

Canvas LMS

Canvas LMS is the University learning management service (LMS) and supports online courses and materials.

Zoom

Zoom allows you stream and record virtual classroom sessions on almost any device.

Faculty Guides

Our list of faculty guides is growing daily. Check back often for additional resources

Library Resources

Find out about resources from SMU Libraries and library services during COVID-19.

Technical Support

IT Help Desk

On-Campus Technical Assistance and Support

If you have questions or are experiencing trouble with any of the University provided services, you can contact the IT Help Desk..

Support is provided through the following channels:

Canvas LMS

24/7 Technical Assistance and Support

If you have questions or are experiencing trouble with this service, you can contact Canvas support directly by clicking on the Help icon in Canvas.

Support is provided through the following channels:

Zoom

24/7 Technical Assistance and Support

If you have questions or are experiencing trouble with this service, you can contact Zoom support directly by clicking on Help Center in Zoom app menu.

Support is provided through the following channels:

Pedagogical and Technical Support

The SMU’s OIT and CTE teams provide pedagogical and technical assistance with Canvas, Zoom, and other online resources. SMU's IT Help Desk can be reached by phone at 214-768-HELP (4357) or through submitting an online help request.

College / Program Specific Assistance

Use these contacts if you need additional school or departmental guidance:

Dedman College of Arts and Sciences Faye Walter
Dedman College of Law James Pan
Meadows School of Arts Mousumi Tanha
Lyle School of Engineering Merlin Wilkerson
Simmons School of Education & Human Development Jennifer Culver
Cox School of Business Christina Churchill
Perkins School of Theology James Pan
SMU Guildhall Levi Sterling
Academic Technology Services Jason Warner
Center for Teaching Excellence Michael Harris