SMU provides several technology tools to enable you to work remotely – Presuming you have access to a computer with an internet connection.
Quick Essential Training
Additional videos available on OIT's Remote Work Essentials YouTube Playlist.
There are many communication tools available. Of course, SMU Email (webmail.smu.edu) is a critical component. However, we encourage you to explore several other options that facilitate real-time communication and connection.
Skype for Business
Skype for Business offers instant messaging, desktop sharing, online meetings, and calling. For individuals who have received the new telephones, you can continue to receive your SMU phone calls from your home computer or mobile phone. Simply download and install the Skype for Business application on either device and log in. For individuals who have not yet migrated to the new phone system, you can call other SMU numbers with the Skype for Business application using the Skype calling functionality. You will need a computer with a built-in microphone or a Skype-enabled headset.
Microsoft Teams provides instant messaging, file sharing, discussion boards, and more. Teams is an excellent resource for facilitating ongoing team communications and collaboration.
SMU Telephone Numbers
If you are on the old telephone system, consider dialing into your mailbox and leaving an alternate phone number. If you are on campus before the transition to work from home, consider forwarding your smu office phone to your mobile device (lift the receiver and press *3, then dial your cell phone number). You can also email email@example.com and include your smu extension and the forwarding extension and we will configure the forwarding option for you. If you are using a new AudioCodes phone, consider installing Skype for Business on your mobile phone. SMU calls can then be received on your mobile phone.
We have two popular tools we recommend for facilitating virtual meetings.
Skype for Business
Skype for Business can create a Skype meeting within Outlook or use the Skype for Business' meet now option.
Zoom, available at smu.edu/zoom, is another great online meeting tool supporting audio, video, and content sharing. Keep in mind that video does require a larger bandwidth. Hence, if you are in a remote area or somewhere that internet bandwidth is constrained, join using audio-only for best performance.
Accessing SMU Resources
Most SMU resources are easily available through standard web browsers. If you need to access resources that require an on-campus internet connection, you will need to download and install the SMU VPN client available at vpn.smu.edu. Once connected to the internet, use either the Cisco AnyConnect client or the Global Protect client as a bridge to the campus internet. Your internet traffic will go through the SMU network and you will have access to the various restricted on-campus-only network resources.
If you have specific software applications installed on your office computer, there are a few options. You can use remote desktop connections to your office computer. Several software applications are available via apps.smu.edu. You also have the ability to install several applications on your home computer with a work-at-home license. For more information, visit smu.edu/OIT/Services/SoftwareLicense. If you need access to your V, T, and U drives, click here for instructions.
Remember, the IT Help Desk will be available to assist with any questions or configuration issues you may have. Please be sure that any home computer is up to date and has an antivirus application installed to protect your data.
Duo Two-Factor Authentication
There are lots of challenges to working remotely, from managing teams to staying focused. LinkedIn Learning has several videos for those new to working from home and managing those teams that do. We have created a couple of Learning Paths for those working from home and those managing remote teams.
If you are new to working remotely, it might be challenging to stay focused or be motivated. In this learning path, find out how to meet those challenges, plus be more efficient when you meet virtually, manage your time, and be a productive team member - even when you cannot be with the rest of your team.
Leading Remote Teams
It can be challenging to manage a team that can be separated by location. We have put together a collection of valuable resources for those that lead teams that work from home, covering topics like keeping employees engaged, facilitating virtual meetings, and dealing with communication issues that may arise.