Resources

The following resources may be useful for learning remotely. Many of these are very quick overview videos. Additional documentation can be found on the main service pages for each of these tools.

Campus Technology Resources

SMU Email

The Virtual Private Network, or VPN, allow you to securely access specific resources that are restricted to the SMU Network.

SMU VPN

The Virtual Private Network, or VPN, allow you to securely access specific resources that are restricted to the SMU Network.

Remote Desktop

The Virtual Private Network, or VPN, allow you to securely access specific resources that are restricted to the SMU Network.

Duo

Duo multi-factor authentication helps protect your SMU account and information.

Resources for Communication and Collaboration

Box

Box@SMU provides unlimited file storage and document collaboration.

Microsoft Teams

Microsoft Teams allows for messaging, Team collaboration and services for campus.

Zoom

Zoom provides easy-to-use, high-definition video/audio conferencing to faculty and students on almost any device.

Resources for Learning Remotely

Canvas LMS

Canvas LMS is the University learning management service (LMS) and supports online courses and materials.

Zoom

Zoom allows you stream and record virtual classroom sessions on almost any device.

Respondus

Students can access built-in troubleshooting and live chat from within Respondus Monitor if they encounter a technical problem.

Apps.SMU

Apps.SMU provides access to a variety of applications within a virtualized environment that looks and feels as though it is running locally on your device.

Library Resources

Find out about resources from SMU Libraries and library services during COVID-19.

Textbooks

The AccessText consortium of publishers has made digital versions of their books available for free to anyone with an edu email address.

The digital books are available on RedShelf and VitalSource. Each person can get up to 7 digital books for free until May 25, 2020. Feel free to share the below instructions with any students, staff, and faculty.

VitalSource
  • Go to vitalsource.com and create an account, if you don't already have one. Make sure to use your edu email address.
  • Login and click on "My Bookshelf" in top right corner.
  • Then click on Explore in the top left corner.
  • Search for the book you need and add it to your Bookshelf and start reading.
RedShelf

Support is provided through the following channels:

  • Go to redshelf.com and create an account if you don't already have one. Make sure to use your edu email address.
  • Login and go to www.about.redshelf.com/redshelfresponds
  • Scroll down a little and click on the button, "Access Free eBooks"
  • Search for the book you need and 'view details' and then 'Add to My Shelf'

Internet Service Options

Several companies are offering internet service during this time of disruption.  See the links below if you do not have internet service at your residence today.

Technical Support

IT Help Desk

On-Campus Technical Assistance and Support

If you have questions or are experiencing trouble with any of the University provided services, you can contact the IT Help Desk.

Support is provided through the following channels:

Canvas LMS

24/7 Technical Assistance and Support

If you have questions or are experiencing trouble with this service, you can contact Canvas support directly by clicking on the Help icon in Canvas.

Support is provided through the following channels:

Zoom

24/7 Technical Assistance and Support

If you have questions or are experiencing trouble with this service, you can contact Zoom support directly by clicking on Help Center in Zoom app menu.

Support is provided through the following channels: