IT Help Desk
On-Campus Technical Assistance and Support
If you have questions or are experiencing trouble with any of the University provided services, you can contact the IT Help Desk.
Support is provided through the following channels:
- IT Help Desk Support Hotline: 214-768-HELP (4357)
- IT Help Desk Support Email: help@smu.edu
- OIT Knowledge Base (KBit)
Canvas LMS
24/7 Technical Assistance and Support
If you have questions or are experiencing trouble with this service, you can contact Canvas support directly by clicking on the Help icon in Canvas.
Support is provided through the following channels:
- Canvas Guides
- Canvas Support Hotline: 1-844-629-6842
Academic Technology Support
The school-specific Academic Technology Services Directors provide can provide guidance and assistance with academic technology such as Canvas, Panopto, Zoom, Qualtrics, and other university resources. For immediate assistance, contact the OIT help desk directly.
Academic Technology Services Directors
| Cox School of Business | Mike Gebreselassie |
| Dedman College of Arts and Sciences | Faye Walter |
| Dedman College of Law | James Pan |
| Lyle School of Engineering | Merlin Wilkerson |
| Meadows School of Arts | Tyeson Seale |
| Perkins School of Theology |
James Pan |
| Simmons School of Education & Human Development | Dr. Jennifer Culver |
| SMU Guildhall | Levi Sterling |