Distance Education Help

Welcome to the Lyle Distance Education Program! Below you will find essential information about being a Lyle distance student, as well as the tools that you will need to ensure that you have completed the necessary information to get started and be successful this semester.

distance learningUpon enrollment into a distance education course, students are required to complete the Site Coordinator Form each term, and must specify a designated proctor for each course in which you enroll. Please note that in order to access the Site Coordinator Form, you will need to login with your SMU ID and password.

If you need assistance with your account information, please use the password reset tool or contact the OIT Help Desk at (214) 768-4357. SMU requires this information to maintain the integrity of the University's distance education programs. Students will be unable to complete course exams (and ultimately receive a grade in the course) until their designated exam proctor has been verified.

*Please allow up to five (5) business days to process and verify your site coordinator.  You will receive confirmation via your SMU email when your site coordinator has been approved.

** On campus proctoring through the Lyle Distance Education Program can only be scheduled Monday through Friday, between the hours of 8:30 a.m.-5:00 p.m., and is dependent upon time and space availability .

ALL SMU distance students are required to verify their personal information in my.SMU.

my.SMUEven if there is no change to your personal information, you must review, confirm, and save addresses, demographic data, emergency contacts, and phone numbers each semester. Instructions on verifying your personal information can be found here.

As a distance student, it is important that you are aware of important dates on the Official University Calendar.  Please take a moment to review it, and make note of any important dates that might impact your semester.

Finally, you can access your course downloads within 24 hours of the on-campus course.  It is recommended that students download the course lecture and watch it within 48 hours to keep current with course content and requirements. Instructions on downloading and viewing your course lectures can also be found on the course downloads page.

Distance EducationWhen accessing your course downloads, you will be prompted for your SMU ID number and password.  If you need assistance with your account information, please use the password reset tool or contact the OIT Help Desk at 214-768-4357.

If we can answer any additional questions, please contact us through our Online Support Center (SMU ID# and password required to login), via email at  dehelp@lyle.smu.edu, or by calling (214) 768-1260.

Good luck with your semester!




Distance Exam Submission Instructions for Faculty

  1. Go to our Online Support Center and login with your SMU ID and password
  2. From the navigation bar on the left, select 'Lyle Distance Ed'
  3. Select 'Faculty Exam Submission'
  4. Select the 'Required Fields' tab, and complete the form (including any special instructions that must be provided to exam proctors)
  5. Select the 'Attachments' tab, and upload the exam
  6. Click 'Save' to submit the Faculty Exam form (You will receive an automatic ticket notification to your SMU email)

** After the completed exams have been returned by the exam proctors, you will receive a link to your SMU email allowing access to a secure directory where you can download the exams for grading.

Having Trouble?  

  • If you have trouble logging in, try using smu\Your_ID# as username, and your SMU password
  • If you have any trouble uploading your file attachment, try using an alternate browser (Firefox or Google Chrome are recommended)
Please contact us at dehelp@lyle.smu.edu or call (214)768-1260 if you have any questions!

Helpful Quick Links for Faculty:


For information about available SMU technology resources, please visit the Office of Information Technology.



Distance Education Contact Information

Having trouble or have Questions?

Please contact us through our Online Support Center (SMU ID# and password required to login), via email at  dehelp@lyle.smu.edu or by calling (214) 768-1260.

For information about available SMU technology resources, please visit the Office of Information Technology.

Helpful Quick Links to Student Resources

California Residents

Most students receive a quality education and have a generally positive experience. However, in the event a California resident enrolled in an online program at public or private nonprofit colleges or universities that are physically located in other states believes the institution's administrative processes or educational programs are compromised, DCA should be notified. A complaint may be filed by writing to DCA or calling DCA’s Consumer Information Center (CIC) at: California Department of Consumer Affairs Consumer Information Center 1625 North Market Blvd., Suite N-112 Sacramento, California 95834 Telephone: (833) 942-1120 dca@dca.ca.gov Students may also:

How do I reset my SMU password?

You may reset your password online using the OIT Password Reset Tool, or by calling (214) 768-4357.  You can also request assistance via chat here.

Who do I contact if I am unable to access the video lectures?
You may submit a request for help here (you will need to use your SMU ID and password to login and submit a ticket).  If you are unable to login, you can also email dehelp@lyle.smu.edu and request assistance.

Who do I contact about exams if I have a question?

Please email dehelp@lyle.smu.edu and we will be happy to assist.

After the first term, how do I register for my classes as a LOGin distance student?
Distance students can self-enroll through my.SMU using your SMU ID and password.

How do I add/drop a course?

To Add/Drop a class before the deadline, simply log on to my.SMU to make the change; please refer to the Bursar's Office for withdrawal policies. After the deadline, contact Jim Dees at jdees@lyle.smu.edu to discuss your options for such changes. Please note that if you are only enrolled in one course and want to drop, see the next section under Withdrawal from the University.

As a student in Lyle distance education program how do I complete labs?

At the graduate level, some courses do have labs attached to them. If there is no distance education section (400), then it is not possible to take this course as a Lyle distance student.

If the distance sections exists for this course, then the instructor has made some arrangements for the lab component.  The interested student should contact the instructor to find out how to fulfill the lab requirements.

It is important to note that most all master's programs at the Lyle School of Engineering can be completed by distance education with no campus visits required.

Have questions on Lyle’s military education policy and benefits?

Sabrina Gonzalez


General Questions