DE Instructor Resources

The Distance Education team offers assistance in various methods to ensure a positive experience for both student and instructor. Currently, the DE team offers support for the DE classroom, class recordings, and exam services.  

DE classroom support consists of workshops, individual training, and emergency classroom support. Look out for workshop offerings or contact DE for a personal training consultation at dehelp@smu.edu

Class recording support includes transferring classroom video recordings to Panopto for student access and assistance with giving specific students access to your classroom lectures. The DE team also posts a placeholder in Panopto to inform students of a canceled class. 

Exam services support includes:

  • Uploading your PDF exam into Canvas.
  • Setting the exam dates and times for your distance students.
  • Activating Lockdown Browser (with your assistance, if desired).

This service ensures that you have access to your student exams immediately once the students complete the exam, gives you complete control of the exam times, allows for flexibility for DASS students, and records students taking the exam (if desired). In addition, students can handwrite their exams and upload them into Canvas.

 

 

The DE Team provides both classroom technology training, as well as emergency classroom support. Keep a look out for workshop offerings for classroom technology training. 

For emergency DE classroom support, call 214-768-1260
For emergency OIT classroom support, call 214-768-8888


Is there a video that will show me how to use the classroom technology?
Click here for a short video on using the DE classroom technology.


How do I book individual training for classroom technology?
Send an email to dehelp@smu.edu to book an individual training for the classroom technology 


How do I get DE emergency classroom technology support?
The DE team provides emergency classroom support. Contact 214-768-1260 for emergency support during class time. 

 

Graduate courses with Distance Education (DE) enrollment will record in their scheduled classroom, date, and time. The recording starts automatically 2 minutes before the class time and ends at the end of class. Please no private student conversations in the classroom since the microphones are always live. 

The recordings are available in Canvas/Panopto to students enrolled in the DE course within 24 hours. Students cannot view class recordings until the instructor has published the Canvas course. Therefore, it is up to the instructor's discretion to give non-DE students access to the recordings.  

If instructors cancel class, DE staff will place a "No Class" session header as a placeholder in Panopto. To remove this placeholder, the instructor must schedule a make-up session or pre-record through the DE help desk. The instructor can also upload a Zoom recording of the make-up session in Panopto and remove the placeholder. 
 
To schedule a make-up or pre-recorded session, please email dehelp@smu.edu with times that work for you.  
 


How do I publish my course in Canvas?
The Canvas course must be published before the first day of class for all DE sections. To publish the course, log into Canvas, select the course to be published, and click on the Publish button on the top right of the screen.


How do I merge my course sections in Canvas?
Merging Canvas courses alleviates extra instructor work by streamlining tasks within Canvas. Merging classes will also allow students in non-DE sections to access the recordings. It is up to the instructor's discretion to allow non-DE students to have access to the recordings. Click here for steps to merge Canvas courses. For additional support, contact help@smu.edu.


How do students access the class recordings?
Class recordings are available within 24 hours after the lecture for students in a distance education section. Students access the recordings by logging into Canvas and selecting Panopto. Students cannot view class recordings until the instructor has published the Canvas course.


How do I give access to my recorded lectures to non-DE students in my course?
Instructors can give students in non-DE sections access to lectures. Many times, this can help with student success in challenging technical courses. To provide access to all students to your class lecture, instructors will need to merge the sections in Canvas.


How do I give access to my recorded lectures to specific students?
Instructors can give individual non-DE students access to a specific lecture or all lectures. It is up to the instructor's discretion to allow non-DE students to have access to the recordings. For additional support, contact help@smu.edu.


How do I move my class to Zoom or off-site?
Moving your class session to Zoom or canceling your class must be approved by the department chair. Once that is obtained, please email dehelp@smu.edu to advise the DE team. As necessary, we will partner with you to upload the session into Panopto for student viewing. 


How do I get emergency DE classroom support?
The DE team also offers emergency classroom support. Contact 214-768-1260 for emergency support during your class time. 


How do I get Canvas support?
For help with Canvas, please email the OIT Help Desk at help@smu.edu. You can also get Canvas support by clicking the help icon on the bottom left of your screen in Canvas.  


How do I get support concerning my video recordings?
The DE team can assist you with any issues concerning your classroom recordings. Contact 214-768-1260 or dehelp@smu.edu for assistance. 


Other Technical Support Needed?
The Office of Information Technology (OIT) can assist you with any technical issues. Click here for email, phone, and chat contact information.

 

As part of our Distance Education services, we are excited to offer Exam Services. These offerings include uploading your PDF exam into Canvas, setting the exam dates and times for your distance students, and activating Lockdown Browser (if desired).  

This service ensures that you have access to your student exams immediately once the students complete the exam, gives you complete control of the exam times, allows for flexibility for DASS students, and records students taking the exam (if desired). In addition, students can handwrite their exams and upload them into Canvas. 

Instructors are not required to use this service, although in-person proctors will not be an option for students. Students are no longer required to submit a Site Coordinator form. 

We are excited to move toward an industry-standard practice, and the Distance Education team is ready to assist you with this new service.

Click here to submit your exam for exam services support.