Operational Excellence Metrics

The following metrics are provided to monitor the ongoing performance of several services or processes. Initially, the metrics previously tracked on the Operational Excellence website will appear below. We will provide additional measurements throughout the year.

SMU Facilities Metrics

  • Includes all base services and additional services work orders. Additional services work orders impact the results due to their unplanned, unforeseen and out-of-sequence nature.
  • Excluded: Preventive maintenance work orders and SMU in Taos.
  • Facilities managers started submitting self-identified work requests in the computerized maintenance
    management system on March 1, 2016.
  • *Beginning 2017 Q4, data was not available due to a change in service provider.

Goal: To continually see a decline in customer requested work orders to attain a level not to exceed 50%.

  • Includes all base services and additional services work orders. Additional services work orders impact the results due to their unplanned, unforeseen and out-of-sequence nature.
  • Excluded: Preventive maintenance work orders and SMU in Taos.
  • Staff/facilities counts used for calculating this metric are obtained from SMU’s Institutional Research website.
  • *Beginning 2017 Q4, data was not available due to a change in service provider.
  • Goal: To minimize and keep average customer submitted work orders under 1 per SMU FTE (Faculty & Staff) perf fiscal quarter.

  • Includes all base services and additional services work orders. Additional services work orders impact the results due to their unplanned, unforeseen and out-of-sequence nature.
  • *New CMMS System rolled out (TMA) in 2015Q1.
  • **Procedural change in the beginning of 2015Q3 to close open work orders.
  • ***Procedural change in the beginning of 2016Q2 to allow technicians to close work orders in real time.
  • ****Beginning 2017 Q4, data was not available due to a change in service provider.
  • Goal: To complete corrective work orders within an average of 10 calendar days.

 

SMU Annual Energy Metrics:

FY19 Energy and Water Metrics Summary
Goal: Reduce 10% from FY17 Baseline
Metric FY17 FY18 FY19 Goal Gap
EUI 128.73 132.14 122.03 115.857 6.2
ECI $1.76 $1.66 $1.37 $1.58 $ (0.21)
KWH / GSF 20.48 20.94 20.70 18.432 2.3
Gallons / Yr 236M 218M 224M 212M 12M

  • EUI – Significant reduction in Energy Utilization Index primarily due to reduced Natural Gas consumption.
  • ECI – Significant reduction in Energy Cost Index primarily due to new reduced electric rates for full year. Exceeded Goal by $0.21.
  • KWH/GSF – Minimal reduction in electrical (kwh) energy consumption per gross square foot of campus building space.
  • Gallons/Yr – Significant increase in domestic water consumption largely due to increase in irrigation.
     

FY19 Energy Performance Detail

Energy Performance Metrics
Metric FY17 FY18 FY19
Kwh / SF 20.48 20.94 20.70
KW / Ton 0.67
kBtu / Student 55,052.58 56,724.10 53,153.51

  • KWH/GSF measures how efficiently electrical energy is used per gross square foot of building space.
  • KW/Ton was added in FY19 to report the energy efficiency of the Central Plant going forward.
  • kBtu/Student measures the equivalence of energy units per student.
  • In FY19 there was a slight reduction in KWH/SF indicating minimal reduction in electrical (kwh) consumption per square foot of campus building space.
  • Limited improvement was partially due to the impact of major capital projects in the Central Plant.
  • Focus on electrical energy efficiency work must continue so the goal of 18.4 may be obtained.

 

FY19 Water Utilization Index Detail

Domestic (Utility)
Metric FY17 FY18 FY19
Gallons 236,674,800 218,115,200 224,674,100
Gallons / GSF 54.09 49.36 50.84
$ / Gallon  $ 0.008 $ 0.009 $ 0.009
Cost / GSF $ 0.43 $ 0.42 $ 0.45
Gallon / Student 23,133.11 21,188.16 22,144.98


  • Gallons measures total domestic water consumed for the year. Domestic water is consumed by both building facilities and irrigation. The irrigation portion of this total volume is shown in the next table and graph.
  • In FY19 there was a significant increase in domestic water consumption compared to FY18. When compared to FY17 there is a decrease of 9%.
  • Gal/GSF measures the gallons consumed by a square foot of building space. In FY19 this number increased slightly but still remains 6% below FY17.
  • The increase in FY19 was largely due to irrigation.

 

FY19 Irrigation Utilization Index Detail

Campus Irrigation (irrigation portion of Domestic Water Utility)
Metric FY17 FY18 FY19
Gallons 31,111,111 31,739,270 38,278,864
Area (GSF) 1,855,000 1,855,000 1,855,000
Gallon /GSF 16.77 17.11 20.64
Cost / GSF $ 0.13 $ 0.15 $ 0.18
Rainfall (inches) 29.99 39.98 53.43

  • Gallons measures total domestic water usage for irrigation for the year.
  • FY19 shows a 17% increase in irrigation consumption, or 6.5M gallons.
  • Though there was a 25% increase in rainfall in FY19, it fell mostly when outside air temperatures were falling in September and October.
  • The irrigation system consumed 2.3M gallons of grey water in addition to the domestic water reported above, which was an increase of 28%.
  • GSF in this metric is the total square feet of irrigated area.