Operational Excellence Metrics

The following metrics are provided to monitor the ongoing performance of several services or processes. Initially, the metrics previously tracked on the Operational Excellence website will appear below. We will provide additional measurements throughout the year.

SMU Facilities Metrics

  • Includes all base services and additional services work orders. Additional services work orders impact the results due to their unplanned, unforeseen and out-of-sequence nature.
  • Excluded: Preventive maintenance work orders and SMU in Taos.
  • Facilities managers started submitting self-identified work requests in the computerized maintenance management system on March 1, 2016.
  • *Beginning 2017 Q4, data was not available due to a change in service provider.
  • Goal: To continually see a decline in customer requested work orders to attain a level not to exceed 50%.

  • Includes all base services and additional services work orders. Additional services work orders impact the results due to their unplanned, unforeseen and out-of-sequence nature.
  • Excluded: Preventive maintenance work orders and SMU in Taos.
  • Staff/facilities counts used for calculating this metric are obtained from SMU’s Institutional Research website.
  • *Beginning 2017 Q4, data was not available due to a change in service provider.
  • Goal: To minimize and keep average customer submitted work orders under 1 per SMU FTE (Faculty & Staff) perf fiscal quarter.

  • Includes all base services and additional services work orders. Additional services work orders impact the results due to their unplanned, unforeseen and out-of-sequence nature.
  • *New CMMS System rolled out (TMA) in 2015Q1.
  • **Procedural change in the beginning of 2015Q3 to close open work orders.
  • ***Procedural change in the beginning of 2016Q2 to allow technicians to close work orders in real time.
  • ****Beginning 2017 Q4, data was not available due to a change in service provider.
  • Goal: To complete corrective work orders within an average of 10 calendar days.

 

SMU Annual Energy Metrics:

Energy Metrics Summary
Goal: Reduce 10% from FY17 Baseline
Metric FY17 FY18 FY19 FY20 Goal Gap
EUI 128.73 132.14 122.03 122.33 115.857 6.5
ECI $1.76 $1.66 $1.37 $1.32 $1.58 $ (0.26)
KWH / GSF 20.48 20.94 20.70 18.35 18.43 (0.08)
KW /Ton     0.67 0.63 0.66 (0.03)
  • EUI – The Energy Utilization Index remained virtually unchanged in FY20. While there was a drop in the electrical energy consumption,
    the unchanged EUI is due to an offsetting increase in Natural Gas consumption.
     
  • ECI – The Energy Cost Index fell slightly due to an overall decrease in energy spend for the year. 
  • KWH/GSF – Solid reduction in electrical (kwh) energy consumption per gross square foot of campus building space.
    Some of this is due to energy programs put in place due to the significant reduction in campus occupancy the latter part of the Spring semester.
     
  • KW/Ton  – was added in FY19 to report the energy efficiency of the Central Plant going forward. Efficiency improved slightly in the Central Plant in FY20.
  • Metrics presented represent all facilities powered by the SMU electrical sub-station. This includes all the West Campus with the exception of the Childcare facility and the Daniel House apartments.
    Also, it does include the Robson Aquatic Center. All other East Campus facilities are excluded.


     

Water Metrics Summary

Metric FY17 FY18 FY19 FY20
Gallons/Yr 236M  218M  224M   237M
WUI (Gal/GSF) 54.09 49.36 50.84  52.92

  • Gallons/Yr – Significant increase in domestic water consumption is due in part to an increase in irrigation, and additional new building space.
  • WUI (Gal/GSF) – The Water Utilization Index measures the gallons consumed compared to total square feet of building space.
    In FY20 this number increased slightly but still remains below FY17.
  • Metrics presented represent all facilities powered by the SMU electrical sub-station. This includes all the West Campus with the exception of the Childcare facility and the Daniel House apartments. 
    Also, it does include the Robson Aquatic Center. All other East Campus facilities are excluded.

 

Irrigation Metrics Summary (sub-portion of water metrics)

 
Metric FY17 FY18 FY19 FY20
Gallons/Yr 31M 32M 38M  44M
WUI (Gal/GSF) 16.77 17.11 20.64  23.72
 
  • Gallons/Yr –This is the total domestic water usage for irrigation for the year.
  • The increase is partially due to significantly reduced rainfall for the year.
  • The irrigation system consumed an additional 2.4M gallons of grey water for the year.
  • Metrics presented represent all facilities powered by the SMU electrical sub-station. This includes all the West Campus with the exception of the Childcare facility and the Daniel House apartments. 
    Also, it does include the Robson Aquatic Center. All other East Campus facilities are excluded.

Rainfall Metrics Summary

Metric FY17 FY18 FY19 FY20
Rain (inches) 29.99 39.98 53.43 33.44


  • WUI measures total domestic water consumed compared to total square feet of building space, and includes irrigation. 
  • This metric is significantly influenced by weather and rainfall.
  • Metrics presented represent all facilities powered by the SMU electrical sub-station. This includes all the West Campus with the exception of the Childcare facility and the Daniel House apartments. 
    Also, it does include the Robson Aquatic Center. All other East Campus facilities are excluded.

  • This metric shows the water consumed for irrigation compared to total square feet irrigated.
  • Significant reduction in rainfall in FY20, increased need for irrigation water.

  • Metrics presented represent all facilities powered by the SMU electrical sub-station. This includes all the West Campus with the exception of the Childcare facility and the Daniel House apartments. Also, it does include the Robson Aquatic Center. All other East Campus facilities are excluded.