SMU Software Delivery Methods

LANDesk Deployment Portal

All OIT Managed computers should have the LANDesk inventory agent installed by default.  This agent not only provides inventory tracking, but also assists in software deployment.  Applications that are available for faculty and staff to install without any additional cost are published to the deployment portal whenever possible.  This allows faculty and staff to install the software as needed and to choose the time of installation.

Accessing the Deployment Portal (Windows Machines)

  1. Click Start
  2. Click Programs
  3. Locate the LANDesk Management Folder
  4. Click the Desktop Manager icon
  5. Click The Software Deployment Portal button. This will display all available applications for your computer. Check the software package you wish to install.
  6. Click Deploy next to the appropriate software application

If the deployment portal does not appear or does not list any applications, you may need to reinstall the LANDesk agent.  Please contact the help desk for assistance.

Deployment Portal for Macs

  1. Click the Chevron icon in the upper right menu bar
  2. Select Software Portal
  3. Select the Software you wish to install
  4. Click Install

Help.smu.edu

Several software applications are available for faculty and staff but there are a limited number of licenses. These applications are not published to the LANDesk Deployment Portal to manage the licensing needs. If you need the application installed, submit a Get Help request.

  1. Login to https://help.smu.edu. When prompted to login, enter smu\smuid as the username.
  2. Click Additional Services
  3. Select the Software Application Request form
  4. Complete the required information
  5. Click Submit

Each request will be assigned to the appropriate group to authorize the installation for your SMU Computer.

Help.smu.edu

For several applications, a license must be purchased before the application can be installed. Once you have purchased the software, do the following:

  1. Login to https://help.smu.edu. When prompted to login, enter smu\smuid as the username.
  2. Click Additional Services
  3. Select the Software Application Request form
  4. Complete the required information. Click Submit