FAQs | COVID-19

Dallas Hall

FAQs | COVID-19

ADMITTED STUDENTS

Visiting Campus/Connecting with Staff and Other Students

Can I schedule a remote meeting with my SMU Admission Counselor?
Absolutely! Find your SMU Admission Counselor. At the top of your SMU Admission Counselor’s page, you will find a link to schedule a one-on-one virtual meeting.

Because on-campus events for admitted students were cancelled, what are the other ways for me to meet and connect with other admitted students?
We encourage you to join the SMU Office of Undergraduate Admission Admitted Student Network. Your personalized link to join the network was emailed to you. If you cannot find your email invitation, please email ugadmission@smu.edu. You can also be in the know by joining the SMU Class of 2024 Facebook and Instagram groups.

If I cannot visit campus this spring, is there still a way for me to talk with a current student?
Yes! Email your SMU Admission Counselor, who will connect you with one of our Student Ambassadors. Find your SMU Admission Counselor here. Get to know other admitted students through the SMU Office of Undergraduate Admission Admitted Student Network or by joining the SMU Class of 2024 Facebook and Instagram groups.

As of June 8, 2020, the SMU Office of Undergraduate Admission has re-opened and is hosting in-person information sessions and student ambassador led tours. Visiting is a great way to speak with a current student. Click here to learn more.

When can I schedule a visit to see SMU in person?
As of June 8, 2020, the SMU Office of Undergraduate Admission has re-opened and is hosting in-person information sessions and student ambassador led tours. Click here to learn more.

You can also connect with us in the following ways:


  • Schedule a virtual 1:1 meeting with your admission counselor. At the top of your SMU Admission Counselor’s page, you will find a link to schedule the meeting.
  • Call 1-800-323-0672 (toll-free) during normal business hours to speak with a member of our team.
  • Take virtual tour of our campus at smu.edu/virtualtour.
  • For the latest updates, follow @SMUAdmission on FacebookTwitter and Instagram
  • If you are not receiving emails from us, please complete this short form to ensure you’re in our system.

Are there any options for students who do not have a smartphone or are without internet access to still connect with SMU and the Office of Undergraduate Admission?
Feel free to call 1-800-323-0672 during normal business hours to speak with a member of our team.

Tuition Deposit Deadline/Applying Now

What is SMU’s deadline to submit my enrollment deposit?
SMU’s deadline was Friday, May 1. We want you to have the time you need and will not penalize you for a deposit deadline extension request. If you need more time to make a decision, please have a conversation with your SMU Admission Counselor and they will support and work with you. Find your SMU Admission Counselor here.

Due to current financial hardships, can my deposit be waived or reduced?
We are here for you. If you are facing a hardship that makes it difficult to submit your deposit, don’t hesitate to reach out to your SMU Admission Counselor, who will work with you to find potential solutions. Find your SMU Admission Counselor here.

I have changed my mind and now want to stay close to home. Can I still apply to SMU?
During these unprecedented times, we will absolutely be flexible with you. If you plan to submit a late application, please contact your SMU Admission Counselor to discuss this option. Find your SMU Admission Counselor here and start the application process.

Financial Aid

My family’s financial situation has changed drastically. Can I resubmit my financial aid information to be considered for more grants, scholarship awards, or need-based aid?
We are here for you. If you are facing a hardship that makes it difficult to enroll at SMU, don’t hesitate to reach out to your SMU Admission Counselor, who will work with you to find potential solutions. For questions about merit-based scholarships, contact your SMU Admission Counselor. Find your SMU Admission Counselor here. Or if you have questions about financial aid, you can find your personal SMU Financial Aid Advisor here to e-mail and schedule a 1:1 appointment.

Will my financial aid award package be delayed because of COVID-19?
If you have filed both the CSS PROFILE and the FAFSA, your financial aid award package should have already reached you. If you have questions, please contact your SMU Admission Counselor or you can find your personal SMU Financial Aid Advisor here to e-mail and schedule a 1:1 appointment. 

Orientation

Are there any changes with orientation? If so, how will I register for classes?
Due to circumstances surrounding COVID-19, AARO (Academic Advising, Registration, and Orientation) sessions in their traditional form (in-person, mandatory sessions) are not able to occur for the Summer of 2020. Orientation will take place virtually, including advising and class registration. Stampede (August 20-23) will occur on campus. Click here for additional information. Additionally, the form below is only accessible to students whose deposit has been paid and processed. To pay your deposit, please visit smu.edu/deposit.

Health Records/Living On-Campus

I am concerned about living on campus. Can I live at home?
All first- and second-year students live on campus in our Residential Commons, a signature living-and-learning element of the SMU experience. However, if you have submitted your deposit AND your housing application, you may request an exemption to live at home with a parent or a guardian in their primary residence. Exemptions to live at home may be granted due to a hardship based on a medical need or disability or financial or personal circumstances. Learn more about SMU’s Residential Commons.

How can I get my health records and meningitis vaccinations if doctors are not seeing people who are not ill?
SMU’s Dr. Bob Smith Health Center can provide the required vaccinations if you’re unable to be seen by a physician prior to arriving to SMU. Visit Health Requirements for All Incoming Students for more information. You can also contact the Health Center directly by calling +1-214-768-2141 during normal business hours or by email at healthcenter@smu.edu.

Other Related Admission Questions

Will SMU take these recent events into consideration when reviewing my senior year spring semester grades and resume?
Absolutely! We know the impact of COVID-19 will have long lasting effects on many facets of life and the SMU Office of Undergraduate Admission understands that there will be disruption in school and community-based activities. Academically, though, SMU still expects our admitted students to successfully complete their senior year, we know that students are encountering unique challenges, we will certainly take everything into account. So, we encourage you to remain engaged academically through the end of your school year.

Because my school has been out of session, I have not been able to take part in my regular extracurricular activities. Will this affect my application?
SMU’s Office of Undergraduate Admission will continue to provide a truly holistic review of a student’s application. We understand that the COVID-19 pandemic has disrupted school and community-based activities and anticipate that there may be potential gaps in involvement on a student’s resume.

What am I supposed to do if I’m not able to take the SAT or ACT now?
Have conversations with your high school college counselor to identify your best options. Also, know thatSMU has adopted the undergraduate temporary test-optional policy for students applying for admission for Spring 2021 and the following Fall 2021. It is our hope this policy will relieve some of the anxiety about standardized testing and its availability for those students applying to SMU in the next year.

If my final exams for the IB Diploma are canceled, will I still receive my scholarship?

If you successfully graduate and your high school college counselor can verify that you were on track to obtain the IB Diploma, we will honor your scholarship award.

If I am not able to take my IB exams at the end of the spring semester, how will it impact the amount of credit awarded?

The amount of credit awarded is based on the results of a student’s higher level IB exams. IB will be calculating senior year scores based off of their course work and some other factors and will still receive a score 1-7 for their subjects. They will still have the ability to send their scores for both AP and IB at the end of the school year.

 

What is your current policy for AP exams and credit?

In response to school closings due to the impact of COVID-19, the College Board has developed AP Exams that can be taken at online this year from May 11-22, 2020. Free online AP classes and review sessions are available at youtube.com/advancedplacement to help students prepare for the 45-minute exams.

 

SMU recognizes both the need for these changes and the effort that students have already made in these challenging courses. The University remains committed to granting students academic credit for the successful completion of 2020 AP Exams and our current policy for awarding credit will remain in effect for students who test in 2020. We appreciate students’ efforts to do their best under the difficult circumstances.

 

Events/Visiting Campus/Connecting with Staff 

 

Will you still be hosting SMU Previews in my city in the fall?
We plan to resume our on- and off-campus events as soon as it is safe to do so in light of COVID-19. You will receive invitations to our events by email and/or snail mail. If you are not receiving emails from the SMU Office of Undergraduate Admission, please click here to provide your information.

 

Because I can’t attend a college fair this spring, how do I still get information about SMU and ask questions?
First, if you currently don’t receive important emails from us, please complete this short form to get more information about SMU. We encourage you to find your SMU Admission Counselor here.

Will SMU add more summer tours and information sessions?
As of June 8, 2020, the SMU Office of Undergraduate Admission has re-opened and is hosting in-person information sessions and student ambassador led toursClick here to learn more. For the latest updates, follow @SMUAdmission on FacebookTwitter and Instagram. If you are not getting emails from us, please complete this short form to ensure you’re in our system.

Will SMU visit more schools in fall 2020 since many spring school visits were cancelled?
We will make every effort to cover as much ground as possible while also hosting our daily visits and larger admission events on campus.

When will I be able to visit/schedule a visit to campus?

As of June 8, 2020, the SMU Office of Undergraduate Admission has re-opened and is hosting in-person information sessions and student ambassador led toursClick here to learn more.


You can also connect with us in the following ways:


  • Schedule a virtual 1:1 meeting with your admission counselor. At the top of your SMU Admission Counselor’s page, you will find a link to schedule the meeting.
  • Call 1-800-323-0672 (toll-free) during normal business hours to speak with a member of our team.
  • Take virtual tour of our campus at smu.edu/admission.
  • For the latest updates, follow @SMUAdmission on FacebookTwitter and Instagram
  • If you are not receiving emails from us, please complete this short form to ensure you’re in our system.


TRANSFER STUDENTS

Will unofficial college transcripts be acceptable if there is a delay in receiving official college transcripts?
Yes, we will work with you! We are temporarily accepting unofficial transcripts for an initial application review. However, any offers of admission based on unofficial transcripts are conditional upon later receipt of an official transcript.

Are international transfer students still required to submit a TOEFL or IELTS score?
All international applicants must provide proof of English proficiency. We know that our international students have the greatest potential for success when they have an effective comprehension of the English language. The following are ways to demonstrate English proficiency:

  • The completion of SMU’s Intensive English Language Program.
  • A minimum TOEFL iBT score of 90 with specific minimum sub-score requirements or an IELTS test of 6.5 or higher.
  • The completion of two college-level, academic English courses and earn a total of 6 credit hours with a grade of B or better in BOTH courses at an accredited college or university in the U.S.

Is your office still receiving mail and processing as normal? Should I assume my admission status and checklist are current?
Yes. Transcripts and test scores sent in the mail will be accepted and processed. There may be a slight delay in processing transcripts and test scores sent through the mail. When possible, send transcripts and test scores electronically to ugadmission@smu.edu. You may track whether we have received your materials at admission.smu.edu/apply/status. If you know your documents have been submitted but don’t see it updated in your admission portal, please give it several business days from its submission for it to be processed.

Will there be a delay in processing my application due to the physical office being closed?
We are still processing applications in a timely matter. We encourage you to track your application status at https://admission.smu.edu/apply/status.

INTERNATIONAL STUDENTS

What should I do if there are travel restrictions in August, when I am scheduled to arrive on campus?
SMU has a task force of faculty and staff who are making alternate plans should this be the case. The International Student and Scholar Services (ISSS) continues to issue I-20s for students who have made their deposit. We encourage you to monitor updates issued by your local U.S. Embassy.

If my final exams for the IB Diploma are canceled, will I still receive my scholarship?
If you successfully graduate and your high school college counselor can verify that you were on track to obtain the IB Diploma, we will honor your scholarship award.

What do I do if I receive conditional admission and the TOEFL exam has been canceled or postponed?
If you are conditionally admitted to SMU’s Intensive English Program (IEP), the only way you can have this conditional admission decision changed to direct admission would be by submitting an official TOEFL or IELTS score that meets our minimum requirements.

Will SMU offer online classes to international students who cannot come to the U.S.?
A task force of faculty and staff are considering all options, including the potential for online courses for all students who plan to study at SMU.