Claudia Evelyn Graves, Director
Claudia Evelyn Graves was born and raised in Lima, Peru. She came to the United States as an international student beginning her studies at Richland College. She earned her Bachelor’s degree in Philosophy and Master’s degree in Dispute Resolution and Conflict Management both from Southern Methodist University. Claudia has been in the International Higher Education field for more than 12 years also serving NAFSA: Association of International Educators. Claudia believes that international students, professors and their families are essential to enhancing the experiences of current SMU students, professors and staff by sharing their values and cultures. She hopes all international students and professors find the opportunity to also learn the values of the United States creating a true exchange of experiences and cultural understanding as we respect our differences and embrace our similarities. It is Claudia’s goal as the Director of the ISSS Office to create an environment where all students feel they are home when they visit our office. Claudia is fluent in English and Spanish and has studied French.

Anna Marzillo, Assistant Director
Anna Marzillo was born and raised in Chicago, Illinois and moved to Dallas, Texas in 1987. Anna has raised 3 wonderful children in Dallas and has worked in the SMU International Student & Scholar Services office since 2001 serving as the SEVIS Database Manager and Assistant Director.
Anna always enjoys meeting and providing services to all the new students and their families every semester that come from 89 different countries!

Lauren Jacobsen, International Services Specialist
Lauren Jacobsen is a native Texan and has spent most of her life in the Dallas area. She graduated from the University of North Texas with a Bachelor’s Degree in International Studies and has been in the field of International Higher Education since 2010. Ms. Jacobsen believes that International Higher Education develops lasting impressions on the campus community and advocates for a better cross-cultural understanding across the globe. She enjoys learning new languages and has studied Arabic, French, and Spanish.

Pamela Bishir, International Services Specialist
Pamela Bishir was born and raised in Dallas, TX. She has only been in the International Education field since 2012, although she has been interested in making a global impact for as long as she can remember. According to Pamela, the best part of her job is meeting people from all over the world and showing them the traditions, customs, and beauty of her home while simultaneously learning about theirs. Pamela loves planning events that show all SMU students how cool other cultures can be! Ms. Bishir received her B.A. in Political Science and Spanish in 2009 from Texas State University in San Marcos, TX. In her spare time Pamela enjoys trying new things, most recently learning Mandarin Chinese.

Yessica F. Carlos, International Records Specialist
Yessica F. Carlos is originally from Durango Mexico and moved to Dallas at the age of 16. She attended Hillcrest High School as an ESL student, and graduated with honors and a member of the National Honor Society. She was a recipient of the Rising Star Scholarship and attended Richland College as an International Student. She is currently working on her bachelor’s degree and is fluent in English and Spanish. Yessica has been part of the ISSS team at SMU since 2010 supporting with data management and reporting for all international students in SEVIS.

Belen Skertchly, International Administrative Assistant
Mrs. Belen Skertchly was born and raised in Mexico. Having received a technical degree in Administration/Office Assistant in Mexico, she worked several years in corporations as Administrative Assistant until she moved to California to study English. While raising her family, Mrs. Skertchly dedicated countless hours to the community as a volunteer as teacher aid, Spanish teacher and Spanish medical translator. She believes that we are all blessed with many gifts and talents and that it is by sharing these gifts that we are most rewarded. She feels fortunate to be working since 2008 in a higher education institution as part of the ISSS team where she is able to interact with students from all over the world. Having once been an F-2 dependent, she values international students and loves the opportunity to learn from their culture. She strives to help them have the best experience in the U.S. and in their quest for a higher education in order to be the best they can be.

Deborah Tomlinson, ISSS Financial Officer
Deborah Tomlinson was born in Staten Island, NY and has lived in Chicago, Minneapolis and Los Angeles before making Dallas her home. She studied at Rollins College, Paris-Sorbonne University and graduated from UCLA with a Bachelor’s Degree in English. She has been in International Higher Education since 2008. Ms. Tomlinson believes International Higher Education broadens the students' understanding, knowledge and ultimately the appreciation of the World's varying cultures. She has studied French, Italian, and Spanish and lived abroad.